Thank you for reaching out to us.
From the shortcode you shared, [product_page id=”1″] does not appear to be related to EventPrime. Because of this, we would request you to share the exact EventPrime shortcode you are using, along with the steps you are following, so we can better understand the issue.
It would be very helpful if you could let us know:
1. The exact shortcode being used
2. Where you are adding this shortcode
3. The steps after which the start date/time, end date/time, third-party booking option, and URL are not being saved
Also, if your requirement is to connect products with events, please note that we do offer the WooCommerce Integration extension. This extension allows you to add optional and/or mandatory products to your events, with the flexibility to define quantities or allow users to choose them.
Once you share the requested details, we will be happy to assist you further.
Thread Starter
mglb81
(@mglb81)
I create a new event (Add new Event)
I fill in the title field and enter the value [product_page id=”1″] in the code block for the post (not visual)
I then enter a start date, start time, end date, end time. Then mark the type, location and organizer.
When I clicked Save, it did save type, location and organizer, but the start date, start time, end date and end time were reset to default values (today for dates, and empty for hours).
It did work however when I saved the exact same, but with the text being [product_page id=”1″
I tried again today, and now I can save the values with the full text (with closing bracket) inside.
Very strange, but this issue is resolved.
Thread Starter
mglb81
(@mglb81)
I may have been too fast with thinking the issue was solved.
My initial idea that it did not save the data correctly was not correct. It does save the data correctly, but does not display it afterwards.
After testing some more, I was able to pinpoint the issue to id’s that are actually product id’s.
So if I create a new entry with the content [product_page id=”1″], and the post with id 1 is not a product, everything works fine.
But if I create a new entry with content [product_page id=”12345″] where 12345 is an existing post of the product type, it saves the data correctly in the posts_meta table, but it fails to show on the page, as it display the start and end date on today’s date only.
This is a bit annoying, as we always have to think of writing down the dates before we edit the record, and update the values before saving.
Thanks for your suggestion on the woocommerce integration. We will have a look into this towards the future, but for now we would like to keep the current setup, as it keeps the maintenance for our small team manageable.
We have forwarded this to our testing team and will update you as soon as possible.
Hi @mglb81 ,
We reviewed this thoroughly on our end and found that the issue is specifically related to the [product_page id=”12345″] shortcode and its internal functionality, rather than EventPrime.
Our technical team will further investigate this behavior to improve compatibility with the shortcode.
For verification, you may add the [product id=”12345″] shortcode within the event description field and notice that the data saves correctly.
In the meantime, we recommend using the [product id=”12345″] shortcode on the event page instead of loading the complete product page using [product_page id=””] to display the desired product information correctly.
If you have any further questions or concerns, please feel free to contact us – we’re here to help!
