Custom fields are not working

  • Resolved alicephoenix2017

    (@alicephoenix)


    9 years, 2 months ago

    Hi there,

    We’re trying to create fields in Zendesk dashboard. in WordPress admin panel we create same fields with the same ID’s as on Zendesk dashboard. They are not working and are showing the error “wp-admin/admin-post.php” and saying that file is not exist. Please advise how we could solve this issue.

    How to edit fields which are placed in this file “plugins/zendesk-request-form/zendesk-request-form.php” ?
    There are three fields – name, e-mail and description. In our development they are not needed, as we use custom fields.

    Could you please provide us help regarding this issue?

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author pipdig

    (@pipdig)

    9 years, 2 months ago

    Hi @alicephoenix,

    The Name and Email fields are required by Zendesk, otherwise a ticket cannot be created by their API.

    Have you installed the plugin into your WordPress site? The error message you are receiving suggests that WordPress might not be active, which is strange.

    Phil

    Thread Starter alicephoenix2017

    (@alicephoenix)

    9 years, 2 months ago

    Hi Phil,

    When we’re using these default fields, they are working. But if we’re adding some custom fields together with default fields – they are not working.
    So, default fields are working:
    name:
    zen_name
    zen_email
    zen_subject
    zen_desc

    And custom fields, which we created in WordPress and in Zendesk, and added the ID for them , for example:
    name:
    41517145
    41376029
    etc.

    They are not working, plugin doesn’t allow them to work.

    Please advise.

    Regards,
    Alice

    Plugin Author pipdig

    (@pipdig)

    9 years, 2 months ago

    Hi Alice,

    That’s strange, we’ve not had any other reports of the same issue. As a test, please could you try removing the custom fields? Then ad d single custom field on after the other. After adding a new field, please re-test the form to check if it is sending correctly.

    If the form stops working after you ad a specific custom field, we can at least narrow down the issue to that field.

    Thanks,

    Phil

Viewing 3 replies - 1 through 3 (of 3 total)

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