Custom Fields [Read Before Denying]

Before I start, I know custom fields are already a thing!

However, users on lower Zendesk plans don’t have access to these custom fields, thus can’t have forms that we need.

What I was thinking that would save my team a tonne of time (And a tonne of money) is that if the plugin allowed for adding fields in-plugin, and placing them into the ticket itself.

Say it gathers the information from the user and places it in the actual message field of the request.

So a “Username” field would just be placed into the ticket as
Username: User Input
inside the ticket itself.

This would honestly make the plugin killer for us, and would save our team hundreds of ours a week with a half working solution we are using now.

Anyways, thanks for the work on the plugin, it’s amazing, and one of the most powerful plugins out there, cheers!