• Resolved maxsico

    (@maxsico)


    Hi,

    is it possible to use custom font in e-mail campaign editor?

    Thanks.

Viewing 13 replies - 1 through 13 (of 13 total)
  • Anupam Khatua

    (@anupamkhatua)

    Hi @maxsico,

    Thank you for reaching out to us!

    Yes, it’s possible. Could you please let us know whether you are using a broadcast campaign or a post notification? Additionally, which editor are you using for the email campaign? This information will help me provide you with more detailed assistance regarding your queries.

    I look forward to your response!

    Thread Starter maxsico

    (@maxsico)

    Thanks for reply. I use broadcast campaign and classic editor.

    Thread Starter maxsico

    (@maxsico)

    @anupamkhatua

    I use broadcast campaign and classic editor. I install custom fonts plugin and this works in editor but in e-mail preview custom font don’t show.

    Thanks

    Anupam Khatua

    (@anupamkhatua)

    Hi @maxsico,

    Thank you for your response!

    We are currently addressing this as a priority and will update you shortly.

    Thank you for your patience and support.

    Anupam Khatua

    (@anupamkhatua)

    Hi @maxsico,

    Regarding your concern, you can add custom fonts in emails using this method. Please refer to the attached screenshot1 & screenshot2 for guidance.

    Additionally, the Custom Fonts plugin applies fonts to the entire website but does not affect emails specifically in HTML format.

    Let us know if you need any further clarification.

    Thread Starter maxsico

    (@maxsico)

    Hi @anupamkhatua

    thanks for quick reply. My fonts are self-hosted, do you know solution for this?

    Have a nice day.

    Anupam Khatua

    (@anupamkhatua)

    Hi @maxsico,

    Apologies for the delayed response due to the weekend holiday.

    Regarding your concern, you can use the code snippet below in your campaign for the self-hosted font. Just replace the “src url” with your hosted URL as per your requirements.

    You can include this code snippet in the <style> tag in the campaign background. For your guidance, please see the attached screenshot.

    Code Snippet:

    @font-face {
    font-family: ‘MyFont’;
    src: url(‘/fonts/MyFont.woff2’) format(‘woff2’),
    url(‘/fonts/MyFont.woff’) format(‘woff’);
    font-weight: normal;
    font-style: normal;
    }

    body {
    font-family: ‘MyFont’;
    }

    Let us know if you need any further clarification.

    Thread Starter maxsico

    (@maxsico)

    Hello @anupamkhatua many thanks for reply. So now font is displaying correctly in plugin preview. But in some e-mail clients like Gmail font in Newsletter don’t show. Is it possible that some e-mail clients don’t support custom fonts?

    Thanks.

    Anupam Khatua

    (@anupamkhatua)

    Hi @maxsico,

    Thank you for your prompt reply!

    I would like to inform you that some email clients do not support web fonts (custom fonts).

    These include: –

    Gmail (both web and mobile)

    Outlook for Windows

    Yahoo Mail

    Android Mail app (in some versions) 

    Please let us know if you need any further assistance.

    Thread Starter maxsico

    (@maxsico)

    Hi @anupamkhatua thanks for perfect support. I have another 2 questions:

    1. Is it possible to put text with link – open newsletter in browser? I tried to copy HTML from newsletter to index.html file in FTP, but there is wrong formating.
    2. In some e-mail clients newsletters aren’t responsive. We have set width to 600px. Is there some solutions for this?

    Thanks a lot.

    Anupam Khatua

    (@anupamkhatua)

    Hi @maxsico,

    Thank you for your input.

    My response is below.

    1. Is it possible to put text with link – open newsletter in browser? I tried to copy HTML from newsletter to index.html file in FTP, but there is wrong formating.

    ==> Yes, you can add text with link like “<a href=’your newsleter link’>Your text</a>”. This is supported by both DND and Text editor.

    2. In some e-mail clients newsletters aren’t responsive. We have set width to 600px. Is there some solutions for this?

    ==> For creating a responsive newsletter, please use the CSS code below:

    @media only screen and (max-width: 600px) {
    // You can include your CSS here
    }

    Additionally, you can include this CSS code snippet in the <style> tag for the campaign background. For your guidance, please see the attached screenshot.

    Let us know your input.

    Hi @maxsico,

    Hope you’re doing great.

    I wanted to check in with you regarding the inquiry you had the other day. Was it resolved? Do you need any additional help? I’d be happy to assist you in any case.

    Thank you!
    Have a great day ahead.

    Hi @maxsico,

    Since we haven’t received a response in a while, I’m closing this thread for now. Please feel free to reopen it if you still have any issues or questions related to the plugin.

    Also if you have any other queries, you can open a new thread from here. We will be happy to assist you further.

    Thank you!

Viewing 13 replies - 1 through 13 (of 13 total)

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