Hi,
Thank you for contacting us.
We visited your site and found the problem.
We saw that you are using three different forms on one page, two forms are initially hidden. And you added reCAPTCHA to each of them.
Our plugin doesn’t have this functionality. You can display one reCAPTCHA on the page.
If you have programming skills, then you will cope with this modification easily or we can help you, but this is tech assistance service.
Hi,
thanks for your kind reply. I understand what you mean, anyway if you open the “Sign up” form from the homepage you will realize it happens exactly the same. I did not enable it for the login one, so this is the only form which uses the reCAPTCHA on that page.
Any suggestion?
Could you provide any more details about your tech assistance service, please?
Thanks.
Hi,
Could you please create a private ticket on our support forum (https://support.bestwebsoft.com/hc/en-us/requests/new)? Please include a link to this post, so that we could recall the case immediately.
Hi,
as you suggested I created a ticket on your support. Could you let me know if you received it, please?
Thank you.
Hi,
You should have received an email with our answer to your ticket.
But sometimes email messages can go to the spam folder. Please check it.
Hi,
unfortunately I did not receive any email, I checked the spam folder too. Could you send it again, please?
Thanks.
Hi,
Please contact us using some other email address, for example, Gmail.
Hi,
thanks for your suggestion, I just did it.
I’ll be waiting for your news.
Kind regards
Hi,
We received your email and have already responded. Please check your inbox.
Hi,
I confirm I received your reply, thanks.
