Custom HTML embed is not saving

  • jbb0906

    (@jbb0906)


    1 year, 5 months ago

    The page is private, so if someone wants to look at it or needs to see the table, please let me know and I´ll give you a temp. admin login.

    I am running WP Table Builder Ver. 1.6.4 on WordPress 6.7.1 with PHP 8.4. Everything was automatically updated to the latest version, and I have tried editing and viewing in Firefox 133.0.3 (64-bit) and Google Chrome browsers, with the same results.

    I use FeeGrabbr to embed a live news feed. This has been working fine, but when I rearranged the table and moved the Custom HTML to a different cell, it ceased to function.

    I tried deleting both the Custom HTML element and even the cell, and readding both. I´ve tried using the “Standard embed code” and the IFrame code. I´ve also tried inserting it between the <span> </span> as well as deleting that. when I first paste either code, it appears and the actual feed appears in the table in the editor, but when I “save the table, the code is either deleted completely or truncated, and the feed does not appear.

    If I paste the code outside the WP Table, it works fine, but I cannot position it where I need to if it´s not in the table.

    If I try to paste the shared images it appears as below. Here is a link to the folder that has four images that are labeled. 1 wptable images.

    Thank you for any help you can provide.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    1 year, 5 months ago

    please let me know and I´ll give you a temp. admin login.

    Please don’t offer that ever. If they accept that, they could get banned and have their plugin removed from this site. It’s that serious.

    If they did ask for that, and they did not, this would be the reply.

    While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

    If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

    Thankfully are other ways to get information you need:

    You get the idea.

    We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

    When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    1 year, 5 months ago

    @protibimbok You need to, right now, reply back to this topic that you will not do that. That is not option and this is very serious.

    Thread Starter jbb0906

    (@jbb0906)

    1 year, 5 months ago

    Sorry for causing a major incident by offering to give someone access. I didn´t realize that was such a policy violation. Of course I won´t do it.

    For what it´s worth, I´ve been through all of the above mentioned trouble-shooting steps. It´s clear that there is something buggy in the plugin. If it can´t be fixed, I´ll work around it, but I would hope that a solution can be found. It´s an excellent plugin.

    • This reply was modified 1 year, 5 months ago by jbb0906.
    Plugin Author Imtiaz Rayhan

    (@imtiazrayhan)

    1 year, 4 months ago

    Hi @jbb0906 & @jdembowski,

    I am the plugin author. We don’t want access to your site.

    Please allow us some time to try to recreate the issue on our end.

    I will get back to you as soon as we have something.

    Kind regards.

    Thread Starter jbb0906

    (@jbb0906)

    1 year, 4 months ago

    Thanks @imtiazrayhan.

    Please let me know if you need any additional information from me.

    John

Viewing 5 replies - 1 through 5 (of 5 total)

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