Custom order email preview

  • Resolved vviinnkkoo

    (@vviinnkkoo)


    1 year, 2 months ago

    Hello,

    thank you for this great plugin. It works very good.

    One thing I noticed that isn’t working is the email preview. Now this is coming from new updated email preview that comes with the Woocommerce, but it was same before, even when I tried to preview email with an plugin that was made for this task.

    When I try to send myself an email preview, it throws an error invalid parameter: type.

    I tried overriding the email template and update it with new email structure, but it still doesn’t work so I guess the problem lies elsewhere.

    I would try to look myself, I guess it’s a minor bug so it’s not a top priority, but maybe you know where I should look for this. I would of course share my find if I manage to resolve this situation.

    Best regards!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support mathdaniel

    (@mathdaniel)

    1 year, 2 months ago

    Hello,

    I hope you are doing well.

    Thank you for using our plugin, and we are glad to hear it has been helpful.

    To provide you with the best support, please follow this instruction:

    On a testing site with only our plugin, WooCommerce, and the Storefront theme, you can perform the test you mentioned. This way, we can rule out internal conflicts or issues with third-party plugins.

    Let us know how it goes.

    Best regards, peace!

    Plugin Support mathdaniel

    (@mathdaniel)

    1 year, 2 months ago

    Hello,

    I hope you are well.

    Since we haven’t received a recent response, I will mark this as resolved. Please feel free to open a new ticket if you continue to encounter issues or reopen this ticket.

    We would be happy to assist you.

    Best regards,
    Peace!

    Thread Starter vviinnkkoo

    (@vviinnkkoo)

    1 year, 1 month ago

    I did the test, and the result was the same, I used only your plugin and Woocommerce. But this doesn’t require theme at all, it’s an admin area thing.

    Plugin Author Kleinmann

    (@kleinmannbrightvessel)

    1 year, 1 month ago

    Hi @vviinnkkoo,
    I hope you are well

    I checked it and I don’t see any related to the mentioned “Invalid email type” or similar,

    I can see the preview of the email generated by our plugin (custom statuses), also the ‘test email’ is sent and arrives,

    To see what solution we can provide, please:

    Due to forum policies, we are not able to share any credentials, provide files/patches, or sensitive information. Please reach out to our support portal so that we can check in more detail the issue and we can help you.

    By the way, thank you for the way you communicate with us; we appreciate it and take it into account.

    – Best Regards

    Plugin Support mathdaniel

    (@mathdaniel)

    1 year, 1 month ago

    Hello,

    I hope you are well.

    Since we haven’t received any recent updates, I will proceed to close this ticket. If you are still experiencing issues, please feel free to open a new ticket or reactivate this one.

    We will be happy to assist you.

    Best regards,
    Peace.

Viewing 5 replies - 1 through 5 (of 5 total)

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