Custom post type rule isn’t working

  • Resolved shelfgamer

    (@shelfgamer)


    1 year, 3 months ago

    Despite setting the button to only show on “Post type” “is equal to” “[custom post type]”, it continues to show on ALL pages. Filtering doesn’t work.

    It’s an Anchor Link, if that matters.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support wpkina

    (@wpkina)

    1 year, 3 months ago

    Hi @shelfgamer,

    Sorry for the late response, and thank you for your patience! 😊

    We have noted the issue regarding the button displaying on all pages despite the filtering settings, especially when using an Anchor Link.

    We wanted to check—are you still experiencing this issue? Let us know, and we’d be happy to assist further.

    Looking forward to your response.

    Thread Starter shelfgamer

    (@shelfgamer)

    1 year, 3 months ago

    Thanks for the response! I’m keeping the plugin disabled until it’s fixed. However, I just re-enabled it to check and yes I’m still experiencing the issue.

    However, the issue might be different than I first described. It actually seems that the rule doesn’t save when I click Save. If I set the rule such that “Post Type is equal to [custom post type]” and then click Save and then refresh the page, the rule isn’t there anymore.

    Plugin Support wpkina

    (@wpkina)

    1 year, 3 months ago

    Hi @shelfgamer,

    Thank you for your patience! Based on your report, it looks like the issue might be caused by the rule not being saved correctly. Here’s a workaround you can try:

    1. Remove all conditions from Location Rules.
    2. Click Save and then refresh the page.
    3. Add a new rule: “Post Type is equal to [custom post type]”.
    4. Add an additional AND condition to ensure the rule is properly saved.
    5. Click Save again and check if the issue persists.

    We’re also working on an update to ensure that the conditions have a default value to prevent this issue in the future. Let us know if this solution helps or if you need further assistance!

    Best,
    Kina
    Floating Awesome Button Support Team

    • This reply was modified 1 year, 3 months ago by wpkina.
    • This reply was modified 1 year, 3 months ago by wpkina.
    • This reply was modified 1 year, 3 months ago by wpkina.
    Thread Starter shelfgamer

    (@shelfgamer)

    1 year, 3 months ago

    Hi Kina,

    Unfortunately I can’t do that as it causes my site to crash with a fatal error. Please see the other bug I reported: https://ww.wp.xz.cn/support/topic/fatal-error-when-setting-button-rules/

    Seems the rule won’t save without the AND/OR condition, so I’ll wait for the next plugin update and try again. Hopefully it will be fixed then.

    Plugin Support wpkina

    (@wpkina)

    1 year, 3 months ago

    Hi @shelfgamer,

    We’re really sorry that this issue has been ongoing for several days. We truly appreciate your patience.

    We’ve sent you an email to assist with this matter. When you have a moment, please check your inbox and feel free to reply.

    If you haven’t received our email, please let us know, or you can also reach out to us directly at [email protected].

    We appreciate your understanding and look forward to hearing from you.

    Best,
    Kina
    Floating Awesome Button Support Team

    Thread Starter shelfgamer

    (@shelfgamer)

    1 year, 3 months ago

    This appears fixed with version 1.11.1. Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

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