Custom tracking code

I only see part of the URL you are trying to use, what’s the full URL?

Hi, I just tried to replicate the issue and took another look at your screenshot, I see that you try to add the custom provider when you add tracking info to order, this is wrong 🙂

You need to add your custom provider once in the plugin settings > Shipping providers > on the top-right menu you can choose to add custom provider. once you added it, you enable it and it will be available as an option in the shipping providers dropdown when you add tracking numbers. you’ll just need to choose that custom provider and enter the tracking number.

Check our documentation for guidelines on how to add a tracking number in the tracking URL for a custom shipping provider: https://www.zorem.com/docs/woocommerce-advanced-shipment-tracking/setting-shipping-providers/#adding-custom-shipping-provider

Thanks

The way the plgin works is that choose the provider and enter the tracking number, the link to track the order that is sent to the customer, is created with the shipping provider URL and the tracking number you add to the order.
for example, USPS – their URL to track allow you to use the tracking code to get direct tracking info (I added for the example the 123456789 as the tracking number):
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=123456789
In our pre-defined USPS shipping provider we use this link
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=%number%

If your custom shipping provider has a URL to track the shipments on their website that contains a tracking number, postal code and/or in the URL to directly display the tracking info, you can replace the tracking number in that URL with the %number% variable.
If not, just place the tracking page link in the custom provider and do not use the %number% and your user will need to copy the number and paste it in the provider tracking page.

I hope this helps 🙂
Thanks