• Resolved tylerriversadmin

    (@tylerriversadmin)


    Another question: I’ve noticed that when testing the submit button on my forms, the admin receives an order email but the customer’s email does not receive a confirmation email. We are not likely going to use Paypal once the site is live, so my question is: is the order confirmation email linked to a successful Paypal payment? Is there any way to have the confirmation sent even if Paypal is disabled (this will be especially necessary in our case, since I’ll be implementing another payment processor)? Currently I have “Display the submit button” set to YES, but “Enable Paypal payments” set to NO.

    Thanks for all your help, your support here is always wonderful.

    https://ww.wp.xz.cn/plugins/calculated-fields-form/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author codepeople

    (@codepeople)

    Hi,

    The notification emails can be sent to the users, even if the PayPal section is disabled. Please, check the points below:

    1. Go to the settings page of the plugin, through the menu option: Settings/Calculated Fields Form

    2. Untick the checkbox: “Modify the eMails Headers”, and press the “Update” button.

    3. Press the settings button corresponding to the form.

    4. Enter an email address belonging to your website’s domain through the attribute: “From” email (for fixed “from” addresses)

    The majority of email services check the email addresses in the “Sender” headers of the emails, and if they don’t belong to the websites that send the emails, they can be classified as spam or even worst, as a “phishing” emails.

    5. Insert an Email field in the form.

    6. Select the “Yes” option for the attribute: “Send confirmation/thank you message to user?”

    7. Select the email field from the list: “Email field on the form”

    Pay attention, the list: “Email field on the form” allows multiple selection, so, the email field should be selected explicitly (that the field appear in the list is not sufficient)

    8. Finally, press the “Save Changes” button.

    Best regards.

    Thread Starter tylerriversadmin

    (@tylerriversadmin)

    I appreciate you taking me through it. With a little extra testing, I realized that the issue is specific to certain email programs, as you mentioned. We will be migrating our site once it is finished, so the issue of our emails being filtered as spam or phishing emails should clear up then, once we’re permanently located at the correct domain.

    Thank you.

    Plugin Author codepeople

    (@codepeople)

    Hi,

    You can even ask to your hosting provider the connection data to the SMTP server (all hosting providers include one), and install in your website any of the SMTP connection plugins distributed for free in the WordPress directory.

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)

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