Customer data missing from Apple Pay/Browser Payments

  • lukeseager

    (@lukeseager)


    9 months, 1 week ago

    I’ve recently had a number of orders paid for through Apple Pay and a couple of Browser Payments that have gone through but the order on WooCommerce doesn’t have the customers email, billing or shipping address.

    If I login to Stripe I can see this information against the payment, but it seems like the data isn’t always being passed to WooCommerce.

    I can’t see any settings that can affect this to require email/billing/shipping details. Can you advise how I can stop this happening?

    I’m assuming these customers have clicked on the button at the top of the Checkout page rather than filling in the checkout form, where the shipping/billing fields are required.

    • This topic was modified 9 months, 1 week ago by lukeseager.
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  • Thread Starter lukeseager

    (@lukeseager)

    9 months, 1 week ago

    Update: I’ve been digging into Stripe data to see if Stripe wasn’t passing data to the website correctly. In the webhook log on stripe, I can see the ‘charge.succeeded’ event fired and received a 200 response from the webhook. Inside that request, I can see the complete shipping address, name, email, phone number but in WooCommerce none of that information is present.

    It also looks like the billing address wasn’t populated correctly from the Stripe data.

    • This reply was modified 9 months, 1 week ago by lukeseager.
    Plugin Author Clayton R

    (@mrclayton)

    9 months, 1 week ago

    Hi @lukeseager

    When WooCommerce processes the checkout flow, validations are performed server side which ensure all required fields have values that are provided for. If any value, like the billing postal code for example, are missing, WooCommerce will show a validation error to the customer. It is impossible for the order to proceed if required fields are missing.

    When the Stripe plugin creates the payment intent, it uses the WooCommerce order object to populate things like the shipping address using methods like $order->get_shipping_city(), $order->get_shipping_postcode() etc. What you see in Stripe regarding complete data means the order had all of that data associated with it at the time the order was processed.

    That tells me you have an issue in your site setup where a plugin is possibly holding an outdated instance of the WooCommerce order and possibly saving it after the order is completed, resulting in fields like billing and shipping address being over-written.

    The Stripe plugin is not responsible for associating the WooCommerce order with checkout page data. It’s responsible for populating the checkout fields if an express payment method is used, however WooCommerce wouldn’t allow the checkout process to proceed if any required field did not have a valid value.

    Kind Regards,

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