Customer details

  • Resolved Sonjoe

    (@sonjoe)


    2 years, 7 months ago

    Hello.

    I am using the Stripe payments. At the checkout page, there is no customer details inputs such as Name, Billing & Delivery address, email, phone etc. When i checkout, it goes straight to the Stripe payment page. After payment, it redirects me to the thank you page and when i check in WP admin the Cart Orders, there is the order but without any user details informations (name, address, email, phone…). So how can i know where to ship the product? How to fill the customer his details on checkout?

    Check the link please:
    https://www.sonjoe.sk/wpsc_order.png

    Thanks for help

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    2 years, 7 months ago

    Hi, was this a test transaction or a live transaction? The reason why I am asking is because of your other support thread.

    https://ww.wp.xz.cn/support/topic/stripe-test-mode-3/

    Kind regards.

    Thread Starter Sonjoe

    (@sonjoe)

    2 years, 7 months ago

    Hello. It was test transaction. What i meant, that direct in the cart there is only products in cart, but no possibility to fill out customers details such as name, address etc. This details you fill out on the Stripe payment page, but those data is not saved to the order in WP. Would by absolutely great, that customer fill out his details on the cart page and on the Stripe payment page he just fill out his credit card details or apple pay click and done.

    Another reason is, that Stripe is yet not translated to the Slovak language, so if i create slovak website, the (Stripe) payment page is in different language and also on different website, which looks not good from the customer’s point of view because they used to fill name, address etc on the sellers site not on the payment provider’s site.

    Or maybe i just missing som settings?

    Thanks

    Plugin Contributor mbrsolution

    (@mbrsolution)

    2 years, 7 months ago

    but those data is not saved to the order in WP. Would by absolutely great, that customer fill out his details on the cart page and on the Stripe payment page he just fill out his credit card details or apple pay click and done.

    Unfortunately that is not currently possible in our plugin.

    Another reason is, that Stripe is yet not translated to the Slovak language,

    Unfortunately we don’t manage the languages in the plugin. This is done by the generosity of the WordPress community. Currently your language has not been translated yet as per the following link.

    https://translate.ww.wp.xz.cn/locale/sk/default/wp-plugins/wordpress-simple-paypal-shopping-cart/

    Please read the following instructions if you would like to help translate the plugin to your language Slovak.

    https://www.tipsandtricks-hq.com/ecommerce/translating-the-wp-simple-shopping-cart-plugin-2627

    Kind regards.

Viewing 3 replies - 1 through 3 (of 3 total)

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