Customer email

  • Resolved themefour

    (@themefour)


    6 years ago

    I found out that if the customer has already purchased a product, and changes his email later (myaccount edit), he can buy the same product again!!.

    The whole WooCommerce system is based on customer email, not username or meta key!

    With the customer’s new email, you can’t see his previous purchases. We need to search his old email. I think this is a big problem.

    Especially for market stores and file downloads.

    I think you need to implement a new solution for this issue that even by changing the email, the administrator can see all the orders of that user / customer.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Nicola Mustone

    (@nicolamustone)

    Automattic Happiness Engineer

    6 years ago

    Hello there,
    By default WooCommerce does not limit the customer to buy only once.

    Also, limiting via the account email is not correct. You might be purchasing the same product with the same account, but for someone else. Therefore the billing data are different.

    I think you need to implement a new solution for this issue that even by changing the email, the administrator can see all the orders of that user / customer.

    You can search the username in WooCommerce > Orders to find all the orders connected to a particular account.

    Otherwise, we have a more advanced solution: https://woocommerce.com/products/woocommerce-customer-history

    This extension gets you a full history of the customer account.

    Nicola Mustone

    (@nicolamustone)

    Automattic Happiness Engineer

    5 years, 11 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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