Customer Limit not taking effect until third order

  • Resolved Jeffrey Smith

    (@jeffreysmith1500)


    9 months ago

    I have a customer rule set for a maximum amount of $150. There is also a cart limit of $150. All customers are registered users. After every checkout, the user is logged out and redirected to a thank you page.

    What is happening:

    Example: Customer Order 1 – $100 placed, Order 2 – $100 placed with no issue, Order 3 of any amount is not permitted. The maximum limit starts working on third order attempt.

    What I want to happen:

    Example: Customer Order 1 – $100 placed, Order 2 – $100 is not permitted because it exceeds $150 total amount limit, and allow an order of $40.

    How can I set the maximum limit to work properly?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Jeffrey Smith

    (@jeffreysmith1500)

    9 months ago

    I tested the limit again and it’s not related to the amount of orders. The limit prevents customer only after they have exceeded the $150 limit. As long as the customer is under $150 during their current shop, they can place an order.

    Example: Customer Order 1 – $149, Order 2 – $150 is permitted. All orders afterwards will not be permitted.

    Is this the only way the customer limit rule works?

    Plugin Support Abd Hindi

    (@abdhindi97)

    9 months ago

    Hi Jeffrey,

    Thank you for reaching out and for using our Order Minimum/Maximum Amount Limits for WooCommerce plugin. As mentioned, this plugin enforces limits on individual orders rather than cumulative spending across multiple orders. So, customers can place multiple orders as long as each order doesn’t exceed the set maximum ($150 in your case).

    Currently, cumulative limits aren’t supported natively. For this functionality, you could use an alternative plugin like Maximum Products per User for WooCommerce – Free, which allows more flexible control over total purchases per customer.

    Best regards,

    Plugin Support Taha

    (@tahaamin)

    6 months, 1 week ago

    Hi Jeffrey,
    I hope you are doing well.

    As we haven’t heard back from you in a while, I will mark this topic as resolved for now.

    Please feel free to reach out again if you need any further assistance.

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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