Customer Order Form

  • Resolved wesmolina

    (@wesmolina)


    9 years, 4 months ago

    Hello team

    I have a premium version and I have a big problem. When send a new order from the Customer Order Form is not register if I logged.

    I tested in Chrome and Firefox, both present the problem.

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor etoilewebdesign

    (@etoilewebdesign)

    9 years, 4 months ago

    Hi Wes,

    I’m not quite sure what you’re referring to. Where is the order not registered? And what do you mean if you’re logged, are you talking about being logged in to WordPress?

    Could you provide us with a link to your customer order form page?

    Thread Starter wesmolina

    (@wesmolina)

    9 years, 4 months ago

    Sorry for my bad explanation.

    The thing is … If I logged in WordPress (wp-admin) and I send an order from the Front-End, that order is not saved in the database … The plugin assigns a number order, but if I try to track with that number, no information is displayed.

    Sorry for my english … I’m from Costa Rica

    Regards

    Plugin Contributor etoilewebdesign

    (@etoilewebdesign)

    9 years, 4 months ago

    Hi Wes,

    Thank you for the further information. After submitting an order from the front end, if you go to the “Orders” tab, does the order show up there?

    Also, what is the exact shortcode you are using on your tracking page?

    Could you send us a link to your tracking page?

Viewing 3 replies - 1 through 3 (of 3 total)

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