Customer Processing Order Body Text not working

  • caden123

    (@caden123)


    7 years, 1 month ago

    When you edit the template and go to the Email Type and text and at Email Type select Customer Processing order. You can’t edit the body text in the text square. If you type in it the text in the template wont change.

    So in short:
    Email Type and Text > Email Type > Customer Processing Order > Body Text (editing of the body text doesnt work)

    Is there a different way I can edit the body text?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Kevin

    (@jx-3p)

    7 years, 1 month ago

    Hello,

    I just tested on my site and I’m able to edit that text. Have you tried placing the custom body text into the field and saving, then sending a test email to see if the changes are reflected?

    -Kevin

    Plugin Contributor Ben Ritner – Kadence WP

    (@britner)

    7 years, 1 month ago

    Hey @caden123 usually that means you are overriding the template within your theme or another plugin. Also it’s possible your theme is just conflicting in the editor. I suggest you first check to see if you’re overriding that email template.

    Thread Starter caden123

    (@caden123)

    7 years, 1 month ago

    https://imgur.com/a/qQCxv5y
    @britner @jx-3p I have checked most of my plugins and they dont affect Kadence. If I disable the rest of my plugins and test if they are the problem I might have to set them up all again or have other problems. How do I tell if my theme is the problem? Im using the Themify Shoppe Theme.

    Plugin Contributor Ben Ritner – Kadence WP

    (@britner)

    7 years, 1 month ago

    How do I tell if my theme is the problem? Im using the Themify Shoppe Theme.

    Just temporarily activate another theme and test, you can switch right back.

    Let me know.

    Thread Starter caden123

    (@caden123)

    7 years, 1 month ago

    @britner Its my theme thats causing the issue. Is there a way i can fix this?

    Thread Starter caden123

    (@caden123)

    7 years, 1 month ago

    @themifyme If I switch themes it does not change. I will post it on your forum

    Plugin Contributor Ben Ritner – Kadence WP

    (@britner)

    7 years, 1 month ago

    @themifyme does the Themify Shoppe Theme override any woocommerce email templates?

    If that isn’t it, then it could be javascript related like an error in the customizer preventing something from working. I had to add some tweaks already for Divi theme to allow the customizer to function.

    Thread Starter caden123

    (@caden123)

    7 years, 1 month ago

    @themifyme How can I DM you guys?

    bookmarchitect

    (@bookmarchitect)

    6 years, 9 months ago

    Hi, I have the same issue: I can’t edit the Customer Processing Order body text. Whatever I do, the body text stays the same: “Your order has been received and is now being processed. Your order details are shown below for your reference:”

    All the other email types have worked fine. Editing the heading and the subtitle in the Customer Processing Order email worked fine as well. It’s only the body text that is completely immune to changes.

    Plugin Contributor Ben Ritner – Kadence WP

    (@britner)

    6 years, 9 months ago

    Hey @bookmarchitect,

    It’s best to create your own new topic 🙂

    Your issue sounds like you have copied that email template into your theme and are overriding it. I suggest you go to woocommerce > status and scroll down to the template overrides. Make sure you are not overriding any email templates.

    Ben

Viewing 10 replies - 1 through 10 (of 10 total)

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