Customers cannot log in when checking out

  • Resolved pinecoast

    (@pinecoast)


    5 years, 9 months ago

    Hello,

    It was brought to our attention that our customers cannot log into their accounts when they’re trying to check out. The only thing that we changed was adding this plugin. When we disable it, it fixed the issue and our customers can log in with no issues.

    We’ve looked around and can’t find a reason for it. WordPress, themes, plugins, everything is updated.

    The plugin is disabled right now so that our website functions as expected.

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author MakeWebBetter

    (@makewebbetter)

    5 years, 8 months ago

    Hello @pinecoast

    We have recently released our updated version 1.0.4 please download and install the latest version and test it.

    If still having same issue then please share the error log file. You can download the error log file from the “Support” tab of our plugin.

    We are here to help

    Thanks

    Thread Starter pinecoast

    (@pinecoast)

    5 years, 8 months ago

    That worked! Thanks so much!

    Plugin Author MakeWebBetter

    (@makewebbetter)

    5 years, 8 months ago

    You’re welcome.

    If you need anymore help, please let us know.

    We are here for help.

Viewing 3 replies - 1 through 3 (of 3 total)

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