Customers Cannot See Shipping Select

  • Resolved Howdy_McGee

    (@howdy_mcgee)


    7 years ago

    Whenever I go to checkout there are no shipping options to choose from.

    If I view source I can see that the shipping div is there but it’s empty, just before/after pseudo elements. WordPress, WooCommerce, and this plugin are all up to date. I’ve even reinstalled this plugin to see if that was the issue but it persisted. All plugins are disabled (except this & woocommerce) and I’m running the Twenty Nineteen theme. This even occurs when I create a new user and start from scratch.

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    It seems that this just effects Customers. Admins don’t have any issue seeing the select.

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  • Thread Starter Howdy_McGee

    (@howdy_mcgee)

    7 years ago

    Turned out to be a non-issue. There’s a few things that WooCommerce expects to show shipping fields:

    1) You need some kind of Shipping Zone set ( WooCommerce -> Settings -> Shipping -> Shipping Zones )
    2) The available Shipping Zone needs an active shipping method
    3) Shipping destination needs to be set to “Default to customer shipping address” ( WooCommerce -> Settings -> Shipping -> Shipping options )
    4) The product in the cart needs to be shipping. If your cart contains all downloadable products ( such as the woo data import Albums ) the shipping fields will not display.

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