customers selection

  • eszterrd

    (@eszterrd)


    6 months, 1 week ago

    Hi, I saw that a similar issue was reported two years ago. The same thing happened to us: the customer selects one of the packaging options, but when they want to check it in the cart or at checkout, they cannot see which packaging (image) they chose. On the customer side, this is all that appears: “Giftpack Image 1,” and it still shows the number 1 even if any of the other packaging options was selected.

    In the backend the image appears very small, and the corresponding number is not visible, which also creates a risk of errors.

    Would it be possible to make the selected packaging clearly visible both for the customer and in the submitted order? For example, could the image have a title/name so that the number, name, and image all appear together on both interfaces?

    Thank you for your help in advance,

    Eszter

    The page I need help with: [log in to see the link]

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  • Plugin Contributor Mayur Prajapati

    (@mayur8991)

    5 months, 2 weeks ago

    Thank you for using our plugin!

    Feature Improvement Update: We have received your request to include the name and number alongside the image for a better customer experience. We agree this is a great improvement, and we will release a new update with this requested edit soon!

    Regarding the Gift Wrap Image Issue on Cart and Checkout Pages:
    It looks like your site is using the WooCommerce Blocks-based Cart and Checkout, and this is a known limitation of WooCommerce Blocks. At the moment, the Blocks Cart/Checkout does not allow HTML content (such as images) to be rendered inside the cart item data section.

    Because of this limitation, custom HTML output from plugins (like product images in item data) will not display correctly when using the Blocks-based Cart and Checkout.

    Recommended solution:Please switch to the classic Cart and Checkout pages using shortcodes instead:

    • Cart page shortcode: [woocommerce_cart]
    • Checkout page shortcode: [woocommerce_checkout]

    When using these shortcodes, HTML content (including images) loads correctly and the plugin will work as expected.

    Could you Please follow up on other points:

    • Could you update the plugin to the latest version and check if the issues with the label still continue?
    • Please provide staging credentials or screenshots where the issue is showing? The provided URL does not have the Gift Wrap feature visible on it, so we cannot currently replicate the issue on that environment.
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