Customiser does not work when plugin enabled

  • chippy99

    (@chippy99)


    5 years, 9 months ago

    Have purchased OceanWP theme and when I enable this plugin the apperance->customise option only shows widgets as an option, when I click on that it says

    Your theme has 9 widget areas, but this particular page doesn’t display them.

    You can navigate to other pages on your site while using the Customiser to view and edit the widgets displayed on those pages.

    If I disable the plugin it works fine but I lose the ability to use the extra widgets in Elementor.

    Running php7.4.9 and WP5.5

    The page I need help with: [log in to see the link]

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  • Abhishek

    (@abhikr781)

    5 years, 9 months ago

    Hi,

    Sincere apologies, but it is against the WordPress forum rules to provide you with support for the Pro Extensions and any related services here. For more info on this matter, please read this thread: https://ww.wp.xz.cn/support/topic/paid-customers-please-read-this-before-posting/

    Please update the theme and plugin to the latest version and for the testing try to disable all the nonocean plugin and check if it is working or not. If yes, enable the one by one plugin, and refresh the customizer page after enabling each plugin, to check the conflict issue.

    If not resolved, share the snapshot of the issue.

Viewing 1 replies (of 1 total)

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