customize.php get me 403 error page

  • Kimberly D.

    (@kdod)


    9 years, 4 months ago

    I am using hosting gator and first I installed WP sing their auto-install feature and deleted all of their added plugins to start from scratch. I could login to the admin area and all was fine until I went to customize on the front-end. I click the link and got a 403 page. I only had added one new theme and one new plugin at that point, (generatepress and a comingsoon plugin), so I deactivated and it was still a problem. I deleted that install after trying serveral things and reinstalled manually, same problem before even adding a new theme or plugin.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator t-p

    (@t-p)

    9 years, 4 months ago

    403 forbidden means that your browser isn’t able to load the scripts up because your server isn’t allowing it. This is a hard one to solve. Because anything could be blocking the server.
    – Most likely this is a server permissions/ownership issue, so ask your host what’s going on
    – check your .htaccess files for anything strange.
    – make sure your server settings are not overriding the .htaccess file
    – try a full Manual Upgrade, to make sure all the WordPress files are there and correct..
    – Make sure to backup everything (including database) before doing any action, in case.

    dachyyue

    (@dachyyue)

    9 years, 3 months ago

    Simply detele the string after customize.php,
    the “?return= ..” part, then you should be able to run the page.

    I am also on HostGator, which the wordpress supporters might not know why.

Viewing 2 replies - 1 through 2 (of 2 total)

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