Customize section will not load

  • nicolasiddons

    (@nicolasiddons)


    8 years, 8 months ago

    Hi,

    I had been developing the illdy theme without problem when all of a sudden the customize page won’t load properly. I have tried deactivating all my plug ins and reloading the theme but none of this has worked.

    The customize page just hangs in loading mode with none of the theme options available.

    I have an important meeting on Tuesday and really need this site up and running – does anyone know how to resolve this?

    Any help would be really appreciated.
    Thanks

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Subrata Sarkar

    (@subrataemfluence)

    8 years, 8 months ago

    Do you see any JavaScript error in console when inspecting page with Customizer opened?

    Vinod Dalvi

    (@vinod-dalvi)

    8 years, 8 months ago

    Hi @nicolasiddons,

    Sorry to hear of the problem you are having.

    Please test it clearing your browser cache or using different browser?

    Also are you getting the same issue using any default WordPress theme like Twenty Seventeen?

    Best regards,
    Vinod Dalvi

    Thread Starter nicolasiddons

    (@nicolasiddons)

    8 years, 8 months ago

    Hi,

    Thanks for the replies.

    I have tried clearing the cache and the error is the same in other browsers but I can access the customize section with other themes like Twenty Seventeen.

    There is no Javascript error – it’s just that the customize section hangs in load mode – it’s very odd.

    I’m not sure what else to do…….

    Do you have any other ideas?

    Thanks again.

    Vinod Dalvi

    (@vinod-dalvi)

    8 years, 8 months ago

    Which PHP version are you using on your server?

    Please make sure you are using latest version of it.

    Can you please try temporary enabling WP_DEBUG mode? To do this, just go to wp-config.php include this:

    define('WP_DEBUG',true);

    You might already have a line for WP_DEBUG, so just make sure it’s set to true.

    Let me know what errors if any you are getting when you face this issue.

    Thread Starter nicolasiddons

    (@nicolasiddons)

    8 years, 8 months ago

    Hi,

    Thanks for the reply – my c-panel says that ‘This domain inherits its PHP version “ea-php56” from: System Default’. I updated to version 7.1 in another area but it didn’t seem to make any difference.

    I’m not a techie at all and don’t know how to enable WP DEBUG mode – I’m anxious that I’m going to do something that I can’t undo and make things worse…..

    Maybe time to switch to another theme?

    Thanks,
    Nicola

    Vinod Dalvi

    (@vinod-dalvi)

    8 years, 8 months ago

    On the page https://codex.ww.wp.xz.cn/WP_DEBUG that i have shared in my previous reply, it is described how to enable WP debug.

    The theme is working fine on my test site so without debugging we can’t troubleshoot the issue.

    Also you can try deleting and reinstalling latest version of theme.

    Thread Starter nicolasiddons

    (@nicolasiddons)

    8 years, 8 months ago

    Hi Vinod,

    Thanks – that’s quite difficult for someone with no programming knowledge 🙂 I have found the file manager and changed the line from false to true. Does that mean you can see what’s causing the problem?

    Thanks for the continuing support – much appreciated!

    Vinod Dalvi

    (@vinod-dalvi)

    8 years, 8 months ago

    No i won’t see it as this is happening in the admin area of your site and i don’t have access to it but you can see it so let me know what errors if any you are getting any when you face this issue in the customize section.

    Thread Starter nicolasiddons

    (@nicolasiddons)

    8 years, 8 months ago

    There are no error messages just a customization page which is perpetually loading. There were a few options previously but now there are none. I can send you a temporary login if I could private message it to you?

    Vinod Dalvi

    (@vinod-dalvi)

    8 years, 8 months ago

    Ok then for that please create a topic in the Illdy theme forum here https://colorlib.com/wp/forums/forum/illdy/ where you will get option to share details privately.

    Thread Starter nicolasiddons

    (@nicolasiddons)

    8 years, 8 months ago

    Hi Vinod – thanks for all your support.

    I seem to have found a temporary fix. There is a bug in the latest version of the Theme so I have rolled back to the previous version and the customize section has reappeared.

    Thanks for all your input – I really appreciate your time and help with this. Hope to speak gain on the forums 🙂

    Vinod Dalvi

    (@vinod-dalvi)

    8 years, 8 months ago

    You are always welcome here 🙂

Viewing 12 replies - 1 through 12 (of 12 total)

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