Mat
(@mateithemeisle)
Hello @joyryde ,
Thank you for using Neve and for reaching out!
What is exactly broken on your website? I looked at the video a few times and I can’t see a major difference between the Desktop version and the other ones, other than the fact that the layout is adjusting so it can fit the smaller screen sizes as it should.(the color scheme remained too)
Also, you mentioned that your Customizer is broken, however, the video is showing the Editor Format. Do you have a video showing the Customizer behavior too so we can better see why that might happen?
I also checked the font-family used in both Desktop and Mobile versions but I cannot see the Times New Roman font being used, instead, I see “ARVO”.(the one inherited from the body)
Thank you for understanding and we’ll await your response!
The customizer is totally broken. Nothing looks at all like the theme in the customizer anymore, it changed from how it’s been for the last 2 years. The video showed how messed up it is now. The customizer used to show you how the website would look, now everything is wrong, the fonts, the colors, the design, etc.
The video clearly shows you how wrong it is, you can view your theme in comparison to how the customer looks in the video:
https://demosites.io/pet-shop-gb/
Or simply look at our website:
https://nomadicsupply.com/
Hi @joyryde!
I checked your site and everything looks normal to me – screenshot. Please provide us a screencast showing what exactly is broken in the Customizer, since the previous video you provided shows the Editor, not the Customizer, and we can’t spot any issue in that video as the font, the colors and the design seems to be the same as on the actual site. You could try clearing the cache (browser, plugin and server) and checking the site from another device.
Have a nice day!
Yes, it’s the EDITOR that stopped working. We cannot edit the home page of the Neve Pet Shop Theme, as you can see in the video that we made you. We disabled every plugin for testing and still cannot use it.
Hi @joyryde!
Unfortunately we tried to replicate this issue on multiple instances, but it never occurs on our end and no other users reported it, so it may be something related to your environment. You could try to check your site from the dashboard from an incognito window and see if the issue persists this way.
Best regards!
Opening a private browser window in Chrome, then editing the home page of the Neve Theme, produces the same result. We cannot make any edits to our home page anymore.
@joyryde Ok, thanks for trying! Does this occur with a default theme like Twenty Twenty as well? I’m thinking that the issue may be related to Otter, not Neve itself.
Thank you!
We can’t test that because our site has 30-50 customers shopping at a time on it.
Hello @joyryde!
An option would be to create a staging site and switch the theme to Twenty Twenty One there so it doesn’t affect the actual site.
Have a nice day!
Great news, the custom code that we had to use to fix the Neve Theme search for Woocommerce (in our other post) seems to have fixed this issue with the customizer as well!
Now we just need to figure out how to get the homepage css spacing fixed on the pet shop theme in order to move the paragraph up to the viewable area on mobile!
https://www.awesomescreenshot.com/image/26359237?key=66fa4927e07a6a644721f3d09e723d2d
Update:
Custom CSS fixed it!
@media (max-width: 768px) {
#wp-block-themeisle-blocks-advanced-columns-cbb7d63f {
padding-top: 60px;
padding-bottom: 60px;
}
}
Thanks!
.
