"customize your site" not loading

  • shmurl

    (@shmurl)


    10 years, 4 months ago

    Topic title says it all. When I click “customize” from the appearance tab or “customize your site” from the dashboard I just get the loading icon. I’ve left it for hours and it doesn’t load.

    I’ve noticed that others have has the same problem, but I don’t understand how to fix it.

    Any help would be appreciated!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator t-p

    (@t-p)

    10 years, 4 months ago

    what theme are you using?

    Thread Starter shmurl

    (@shmurl)

    10 years, 4 months ago

    He calls it TESSERACT

    dragonsjaw

    (@dragonsjaw)

    10 years, 4 months ago

    I had that problem with a plugin..
    deactivate them and see if it comes back.

    Thread Starter shmurl

    (@shmurl)

    10 years, 4 months ago

    went through each one, one by one. turned them off, but didn’t help at all

    Moderator t-p

    (@t-p)

    10 years, 4 months ago

    – Unfortunately your currently used theme is not in the ww.wp.xz.cn/themes/ directory

    – These forums are for free themes available in the WordPress theme directory at ww.wp.xz.cn/themes/. So please contact the developer/vendor directly for support with your question. You’ll be more likely to find a good answer from them, for they have the access to its code. Forum volunteers are not given access to commercial/custom products, so they would not know why your /custom/commercial theme or plugin is not working properly. The developers/vendors are responsible for supporting their custom/commercial product. See http://codex.ww.wp.xz.cn/Forum_Welcome#Commercial_Products

Viewing 5 replies - 1 through 5 (of 5 total)

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