Customizer crashes with

  • Resolved broomium

    (@broomium)


    2 months, 2 weeks ago

    Blocksy Companion 2.1.34

    woo_tabs_type TypeError: t.matches is not a function
    at main.js?ver=2.1.34:6:11954
    at Array.filter
    at Module.g (main.js?ver=2.1.34:6:11915)

    The Customizer keeps spinning and changes cannot be saved.
    This seems related to the fix in 2.1.32
    “Ensure ct-options-scripts is not registered as dependency in customizer”
    which did not fully resolve the issue.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Eduard

    (@cteduard)

    2 months, 2 weeks ago

    Hello @broomium

    What would be this website’s correct URL so that we could check a few things out?

    Thread Starter broomium

    (@broomium)

    2 months, 2 weeks ago

    Hello @cteduard

    Thank you for the fast reply.

    My link is https://broomium.be/product/dames-floral-jersey-pyjama-lange-mouw-met-lint-en-kant-groen/#tab-additional_information

    In customizer I can’t change the product tabs lay-out (type-1, type-2,etc) because it keeps pending.

    I use lay-out type-1, but the #tab-additional_information text is centered and not text-align: left.

    Eduard

    (@cteduard)

    2 months, 2 weeks ago

    Hello @broomium,

    I have just tested this scenario on my end and everything worked correctly.

    Could you please try running a conflict check by temporarily disabling any WooCommerce-related plugins and then testing the issue again? There may be a plugin interacting negatively with the system. Please also disable any third-party custom code you may have added.

    Thanks,
    Eduard

    Thread Starter broomium

    (@broomium)

    2 months, 2 weeks ago

    Hello @cteduard

    Thanks for your help.

    I did run a conflict test and i’ve noticed that it only works when I disable Blocksy Companion.

    For now I will wait upon an update.

    Regards Jan

    Eduard

    (@cteduard)

    2 months, 2 weeks ago

    Hello @broomium,

    I don’t think that assessment is fully accurate – all of our tests have been carried out with the Blocksy Companion plugin active.

    That said, let’s look into this more closely. Could you create a site snapshot using this plugin: https://ww.wp.xz.cn/plugins/all-in-one-wp-migration/

    Once done, upload the backup to Google Drive and send it to us securely through our website: https://creativethemes.com/blocksy/support/

    We’ll begin the diagnosis as soon as we receive it. Please note that without the snapshot we won’t be able to provide a fix, as all of our systems are functioning correctly and we haven’t had any similar reports from other users.

    Thanks,
    Eduard

    Thread Starter broomium

    (@broomium)

    2 months, 2 weeks ago

    This was fixed in version 2.1.35 in blocksy companion and blocksy theme.

    Thanks to the developers.

Viewing 6 replies - 1 through 6 (of 6 total)

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