Plugin Author
Tim W
(@timwhitlock)
What is your Customizer?
I need to reproduce this issue. Can you please post enough information for me to do so?
Thread Starter
Oliver
(@oliverseimo)
The WordPress Customizer Tool which is integrated in every WP-Installation.
I researched my problem and it says that some plugins or themes may cause this problem.
I installet the plugin wp healt check to manually enable all plugins and after enabling loco translate the customizer didn’t work anymore.
Unfortunately I have no further information but the customizer works again after disabling loco translate.
Plugin Author
Tim W
(@timwhitlock)
So this is the theme customizer at /wp-admin/customize.php ?
What do I need to do to see it not working?
Thread Starter
Oliver
(@oliverseimo)
Yes.
Safing changes of any kind don’t work on my site.
But I can safe changes when disabling Loco translate and then activivate it again.
I dont’t use the customizer very often therefore it is no big problem.
Plugin Author
Tim W
(@timwhitlock)
It’s a big problem for me, because my plugin is installed on half a million websites. If there’s a conflict with a core WordPress function, I need to fix it.
I can’t reproduce the problem myself, so I’d appreciate some help in solving this for everyone’s sake.
1. What theme are you customizing? Can you post a link to it?
2. Do you get any errors in your log files, or any messages in your browser console?
3. Do you have any additional security software installed?
4. The Customizer uses Ajax to save settings. It would be useful to see the Ajax response from the save operation. You’ll find it in your network inspector.
Thread Starter
Oliver
(@oliverseimo)
Ok, I can send you the system-information of the site I’m working at.
Is there any way to not post them here in public?
Plugin Author
Tim W
(@timwhitlock)
There is no private chat on here. Just remove anything sensitive from what you post.
Thread Starter
Oliver
(@oliverseimo)
This appears in the Network-Inspector after trying to save:
Name: admin-ajax.php
Status: 500
Type: xhr
Initiator: load-scripts.php
I do also have an internal error when I try to change a woocommerce language file within Loco Translate.
WORDPRESS INSTALLATION
WP Version 4.9.4
Permalink Structure /%postname%/
Parent Theme HealthFlex 1.5.1
Active Theme HealthFlex Child
Show On Front page
Page On Front Home (#2)
Page For Posts Aktuelles (#540)
Table Prefix 4 ( acceptable )
WP_DEBUG Disabled
WP_MEMORY_LIMIT 40M
WP_MAX_MEMORY_LIMIT 256M
WORDPRESS PLUGINS
Active plugins Add Admin CSS: 1.6
Adminimize: 1.11.4
BackWPup: 3.4.4
Category Posts Widget: 4.8.2
Contact Form 7: 5.0
Contact Form 7 Conditional Fields: 1.3.4
Plethora Features Library: 1.6.0
Simple CSS: 1.1
Timeline and History slider: 1.2.4
TinyMCE Advanced: 4.6.7
Ultimate Category Excluder: 1.1
WooCommerce: 3.3.1
WordPress Category Archive: 1.3.0
WPBakery Visual Composer: 5.2.1
WP Custom Widget area: 1.2.5
WP Google Review Slider: 2.9
WP Help: 1.5.3
WP Real Media Library: 3.4.3
Inactive plugins Loco Translate: 2.1.0
SERVER SETUP
PHP Version 7.2.1
MySQL Version 50012
Webserver Apache
PHP CONFIGURATION
Safe Mode No
Memory Limit 69M
Upload Max Size 200M
Upload Max Filesize 200M
Time Limit 38
Max Input Vars 1000
Display Errors True
PHP EXTENSIONS
cURL Supported
fsockopen Supported
SOAP Client Not Installed
Suhosin Not Installed
BROWSER INFO
Browser Platform: Windows Browser Name: Chrome Browser Version: 63.0.3239.132 User Agent String: Mozilla/5.0 (Windows NT 10.0; Wi n64; x64) AppleWebKit/537.36 (KH TML, like Gecko) Chrome/63.0.323 9.132 Safari/537.36
OTHER INFO & DIAGNOSTICS
Uploads Directory Status Uploads directory is writable
Memory Issues LESS compiling functionality usualy demands 40-80MBs of RAM. This might get even bigger, especially if you have installed several memory consuming plugins OR you have a PHP version earlier than 5.3 OR your website has a lot of traffic!
Your installation has PHP ver. 7.2.1 and 69MB RAM ( php.ini value ) available. Memory is below the MAX threshold. You probably have to raise this limit*, especially if you plan to use several memory consuming plugins ( such as WooCommerce ). Insufficient memory resources can cause a fatal error on the frontend during the custom stylesheet compiling.
* If you want to raise your memory limit, its always best to ask your hosting provider to do it for you. If you have the technical skills to do it yourself, make sure that the memory limit value set is actualy available to your hosting package. Raising memory from 128MB to 256MB is safe for an average website. Plethora Themes always suggests the latter.
Thread Starter
Oliver
(@oliverseimo)
When I try to save a Woocommerce-Language-File
Provide the following text when reporting a problem:
–8<–
——
Plugin Author
Tim W
(@timwhitlock)
Thank you for this. I think you definitely have an Ajax issue. Let’s get to the bottom of it.
This appears in the Network-Inspector after trying to save:
Name: admin-ajax.php
Status: 500
Can you post this response in full please? I need more than the status. Explained here.
WP_DEBUG Disabled
Please enable this. You’ll miss important errors otherwise.
Ref: https://codex.ww.wp.xz.cn/Debugging_in_WordPress
I do also have an internal error when I try to change a woocommerce language file within Loco Translate.
This is congruous with the Ajax problem and not uncommon with WooCommerce. Usually due to security software blocking Loco Translate.
Do you have the same problem saving files in other plugins? Are you running any server add-ons like mod_sec?
Plugin Author
Tim W
(@timwhitlock)
When I try to save a Woocommerce-Language-File
Provide the following text when reporting a problem:
–8<–
——
This is empty because you have debug disabled, I think.
Thread Starter
Oliver
(@oliverseimo)
I do not have any problems when i try to translate another plugin.
When I enable debug mode I get loads of warnings and my site isn’t even loading. It seems to be a theme-related problem but I have absolutely no idea what these warnings mean:
Deprecated: Function create_function() is deprecated in /home/.sites/59/site2642/web/17/wp-content/themes/healthflex/features/widget/aboutus/widget-aboutus.php on line 18 Deprecated: Function create_function() is deprecated in /home/.sites/59/site2642/web/17/wp-content/themes/healthflex/features/widget/contactforms/widget-contactforms.php on line 18 Deprecated: Function create_function() is deprecated in /home/.sites/59/site2642/web/17/wp-content/themes/healthflex/features/widget/flickr/widget-flickr.php on line 18 Deprecated: Function create_function() is deprecated in /home/.sites/59/site2642/web/17/wp-content/themes/healthflex/features/widget/latestnews/widget-latestnews.php on line 18 Deprecated: Function create_function() is deprecated in /home/.sites/59/site2642/web/17/wp-content/themes/healthflex/features/widget/multibox/widget-multibox.php on line 18 Deprecated: Function create_function() is deprecated in /home/.sites/59/site2642/web/17/wp-content/themes/healthflex/features/widget/timetable/widget-timetable.php on line 18 Deprecated: The each() function is deprecated. This message will be suppressed on further calls in /home/.sites/59/site2642/web/17/wp-content/plugins/js_composer/include/classes/core/class-vc-mapper.php on line 111 Fatal error: Allowed memory size of 72351744 bytes exhausted (tried to allocate 20480 bytes) in /home/.sites/59/site2642/web/17/wp-content/plugins/plethora-featureslib/features/module/wpless/wp-less/vendor/oyejorge/less.php/lib/Less/Parser.php on line 1839 Fatal error: Allowed memory size of 72351744 bytes exhausted (tried to allocate 20480 bytes) in /home/.sites/59/site2642/web/17/wp-includes/plugin.php on line 449
Plugin Author
Tim W
(@timwhitlock)
Ignore the theme warnings for now. The critical line is the last one. You’ve not assigned enough memory to run your site.
WooCommerce translation files are quite large, so this might explain why you only get an error translating WooCommerce.
As for why disabling my plugins fixed you Customizer – Most likely this just drops your memory usage enough for it to operate. The plugin is not hungry, but every byte counts.
I’m guessing if you keep Loco Translated enabled but disable a bunch of your other plugins, your Customizer will work. Can you try that so I know for sure it’s a memory issue and not an actual conflict?
Also, once you done that. Try upping your memory so you can have all your plugins enabled at once.
Thread Starter
Oliver
(@oliverseimo)
You are right.
Sorry for accusing your plugin to be the problem.
But shouldn’t PHP memory limit 256M not be enough for operating 20 plugins at once?
Thread Starter
Oliver
(@oliverseimo)
256M is the local value and the master value is 69M, I got it.
Thank you for your assistance and have a nice day!
