Customizer won’t load

  • solace3

    (@solace3)


    4 years, 2 months ago

    Installed PopularFX and a free theme. When attempting to customize the theme, I can select “home / header” or any of the categories, but the page that opens does not load the menu – meaning that I see a blank page and can do nothing to it. Help?

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  • pagelayersupport

    (@pagelayersupport)

    4 years, 2 months ago

    Hi

    Sorry for the inconvenience caused.

    Kindly clear the cache of your browser and also if you are using an edge browser then try to use a different browser such as Chrome or firefox. Update the PopularFX themes and plugins as well (If you are using PopularFX).

    This problem might be a conflict with another plugin on your website. Please try to deactivate the rest of your plugins and check whether the problem persists.

    You can re-activate the plugins and change the theme back again after troubleshooting.

    Also, check that any external code is added inside the header or footer which is causing the issue.

    Regards,
    PopularFx Team

Viewing 1 replies (of 1 total)

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