CVV verification failure

  • Resolved spawne32

    (@spawne32)


    7 years ago

    I noticed a failed order on our estore for the first time and in the order notes, it returned this error.

    Array
    (
    [0] => stdClass Object
    (
    [category] => PAYMENT_METHOD_ERROR
    [code] => VERIFY_CVV_FAILURE
    [detail] => Card verification code check failed.
    )

    [1] => stdClass Object
    (
    [category] => PAYMENT_METHOD_ERROR
    [code] => CARD_DECLINED
    [detail] => Card declined.
    )

    )
    Order status changed from Pending payment to Failed.

    I was wondering if this was related to incorrectly inputting the CVV code or if this was a error with the square plugin?

Viewing 2 replies - 1 through 2 (of 2 total)
  • madeincosmos

    (@madeincosmos)

    Automattic Happiness Engineer

    7 years ago

    Hi @spawne32,

    Yes, the error message you’re seeing normally means that the CVV code the customer entered doesn’t match the CVV code on the credit card. This would indicate a user mistake rather than system error, and is normally nothing to worry about.

    Cheers!

    AJ a11n

    (@amandasjackson)

    6 years, 11 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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