Hi @rojac,
I’m really sorry to hear about the trouble you’ve been having. That definitely shouldn’t be happening, and I can see how frustrating and time-consuming that must be.
Did you tried reaching out to us I am unable to locate a support ticket tied to your account. If not, I’d really love a chance to dig deeper and understand what’s going on. What you described sounds unusual and may be tied to caching, a plugin conflict, or something else we can troubleshoot with you directly.
Would you be open to starting a thread with us [link to support form] and sharing more details like your theme setup, plugins, or a screencast of what you’re seeing? We’re here to help and turn this around.
Kind regards,
Aradhy 😊
Thread Starter
rojac
(@rojac)
Hi Aradhy,
I have reached out to your team on several occasions for different issues – and they’ve been great. But I just can’t keep delaying a website build due to the ongoing issues.
As to a plugin conflict, the only plugins installed are those by Brainstorm Force.
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This reply was modified 10 months, 3 weeks ago by
rojac.
Hi @rojac,
Thank you for getting back to us, and for your kind words about the support team. I completely understand how frustrating it is to deal with delays.
Since you’ve confirmed that only Brainstorm Force plugins are active, that helps narrow things down. We’d really appreciate one last chance to investigate what’s going wrong. If you’re open to it, could you share a quick screencast or a few details about the issue that’s currently blocking you? Even better if you can reach out to us via the above form link.
We’d genuinely like to make things right and help you move forward without further setbacks.
Kind regards,
Aradhy 😊
Hi @rojac,
Just checking in to see if you had a chance to have a look at our response and share any additional details regarding the issue. We’d still love the opportunity to take a closer look and help resolve things for you.
If you’re still facing any roadblocks, please don’t hesitate to reach out—we’re here and happy to assist.
Kind regards,
Aradhy
Thread Starter
rojac
(@rojac)
Aradhy,
I’ve already moved on to another theme builder.
Hi @rojac,
Thank you for letting us know.
While we’re sorry to hear you’ve decided to move on, we completely understand and respect your decision. I truly appreciate you giving us the chance to assist.
If you ever decide to revisit Astra in the future or need any help, we’ll be here.
Wishing you the best with your new setup.
Kind regards,
Aradhy 😊
