Dashboard Connection Issues

  • Resolved creativetones

    (@creativetones)


    4 years, 9 months ago

    Hi I have tried to get support for this via email and another forum post and not getting any answers. The problem lies with WF dashboard and sites consistently moving to “Connection Issues” tab. One day they are not there and all is fine the next day they have moved back to Connection Issues” tab. The error is “Connection timed out after 30000 milliseconds”. The guys at WF I think have given up, sadly as they will not respond to any communication I have sent since first contacting them on 13th April 2021. WFPeter was in contact with me via forum post and then dropped off after some time, sadly.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support wfphil

    (@wfphil)

    4 years, 9 months ago

    Hi @creativetones

    When we try to connect to one of your sites via cURL from our servers then the connection times out. This means that we don’t receive a response from your hosting server for that site within 30 seconds.

    Try using the Retry Site Connection for a site under the Connection Issues tab in Wordfence Central. If the reconnection fails, then you will need to ask your hosting provider to investigate the server log files for the time that you tried the reconnection and requests sent to your server from our Wordfence Central IP addresses below:

    54.68.32.247
    44.235.211.232
    54.71.203.174

    Thread Starter creativetones

    (@creativetones)

    4 years, 8 months ago

    Hi the problem still exists and Crazy Domains are saying the following:

    Wordfence Central is a 3d party resource for us, so we can not whitelist the IP addresses.
    We highly recommend if you can contact again Wordfence Central admins. They should be able to contact with Bitninja support to sort the issue with IP address blocking.

    Can you please advise if you can rectify this issue?

    Plugin Support wfphil

    (@wfphil)

    4 years, 8 months ago

    Hi @creativetones

    Apologies for the late reply as I have been away on holiday and one of my colleagues didn’t pick it up.

    Thank you for the update.

    BitNinja has blocked one of our IP addresses before so we will ask them again to see if that is the case and I will let you know.

    Plugin Support wfphil

    (@wfphil)

    4 years, 8 months ago

    Hi @creativetones

    Bitninja said to us:

    “I have checked the IPs:

    54.68.32.247 – This was greylisted for a BitNinja user but delisted today by them.
    44.235.211.232 – Not greylisted, never was.
    54.71.203.174 – Not greylisted, never was.”

    Please note for your future reference these instructions below from the BitNinja documentation:

    https://doc.bitninja.io/ip_reputation.html

    Crawlers/Good Bots

    It’s possible that BitNinja identifies internet crawlers as malicious bots due to their configuration and may greylist them due to security reasons.

    Our management decided it is the responsibility of our customers (the hosting providers) and the end-user to agree on what monitoring solutions, crawlers and bots do they allow. As it is always a risk of some level to whitelist IP, let alone on a global level. We do not want to bear the responsibility of deciding what bots and crawlers we do whitelist. As mentioned above the decision of what bots and crawlers to allow is the hosting providers and the end-users therefore please contact the hosting providers and or the end-users with the whitelisting request.

    • This reply was modified 4 years, 8 months ago by wfphil.
Viewing 4 replies - 1 through 4 (of 4 total)

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