Dashboard display problem
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Hi,
Since the last update (1.7.0), statistics are no longer displayed on the dashboard. How to solve this problem.
Thanks.
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Hi @kromaweb,
Do you see any errors? Can you share them with us?
If not, could you enable debugging and let us know what is in the debug log?
You have two options: installing the WP Debugging plugin (https://ww.wp.xz.cn/plugins/wp-debugging/) or following the instructions below to access the error log.
1. To enable debugging in WordPress, edit the wp-config.php file in the root of your WordPress installation and add the following lines before the line /* That’s all, stop editing! Happy publishing. */:
define(‘WP_DEBUG’, true);
define(‘WP_DEBUG_LOG, true);
define(‘WP_DEBUG_DISPLAY, false);
@ini_set(‘display_errors’, 0);
define(‘SCRIPT_DEBUG’, true);.
2. Save the file.
3. To check the debug log, locate the debug.log file in the wp-content directory and open it with a text editor.
4. Please share the error message with us.
5. To disable debugging, edit the wp-config.php file again and change define(‘WP_DEBUG’, true); to define(‘WP_DEBUG’, false);. Disable debugging on live sites for security and performance.Kind regards,
HesselI have the same problem.
I also have this problem on several websites. The problem has existed after the last update of the plugin.
I get the error message (in German):
Aufgrund Ihrer Server- oder Website-Konfiguration ist es nicht möglich, Statistiken zu ermitteln.
However, I have not changed anything in the server or website configuration!
Hi @640521-1 and @webdesignwp,
Could you both open a new thread where you share your website URL? This way I know who has been helped and who still needs help. Also so I can take a look at your website.
Also could you both clarify what is visible and what is not. Screenshots are always handy.
Thanks for your patience!
Kind regards,
HesselHere is a screenshot (the “Burst Statistics” tab no longer works), it’s the same for all the websites I manage.

Looks the exact same here (for some reason I can’t upload an image to show it here).
@kromaweb the overview on yourdomain.com/wp-admin/admin.php?page=burst still works normally?
Do you see console errors if you right click on the screen, inspect element, console?
@rogierlankhorst Everything works and the console did not detect any errors. I only have this display problem on the dashboard (same for all my sites).
@kromaweb I think I have found the issue with the dashboard widget, can you install this version?
http://burst-statistics.com/burst-statistics.zipThere was a condition on the javascript that prevented it from loading the scripts.
@rogierlankhorst Thank you for your responsiveness. I will wait for the next update.
Hi @kromaweb, the latest update has just been released! Thank you for notifying us about the issues!
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