Hello @aveal.
Let’s address the first issue first. Perhaps the second one will solve itself.
You may have inserted an access key from another service. Please insert the access key from your Security dashboard to the plugin settings and click “Save changes”.
Thread Starter
aveal
(@aveal)
@eugenecleantalk thanks for the reply!
Checked the key, seems that it is correct (the same as in the cleantalk.org dashboard). Reentered and resaved it anyway, the error is still shown, but it is dated 2024-03-25.
It’s probably a cache. Please reset it. Then click the “Synchronize with Cloud” button in the plugin settings, wait until the rotating icon disappears and refresh the page.
Thread Starter
aveal
(@aveal)
Synchronization helped with message removing, thank you! But I’m still facing:
An error of type E_ERROR was caused in line 212 of the file /security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/Surface.php. Error message: Maximum execution time of 120 seconds exceeded
Should I create a separate topic for this issue?
Please, delete all unused, outdated and abandoned plugins and themes from your website. Doing so will reduce the total amount of files for the scanner to check.
Disable the options “Scan links”, “Heuristic analysis” and “Scan HTML code”, then launch the Malware Scanner again:
• WordPress Admin Page → Settings → Security by CleanTalk → General Settings → section “Malware Scanner” → disable the options “Scan links”, “Heuristic analysis” and “Scan HTML code” → Save Changes.
After the initial scan, please enable the options “Scan links”, “Heuristic analysis” and “Scan HTML code” back. Now future scans will be faster and more stable.
Did it help?
Thread Starter
aveal
(@aveal)
Hello! I’ve disabled these settings, but then got timeout error (https://ibb.co/87T210G) while attempting to perform a manual scan.
For further investigation please contact us through our private Ticket System:
https://cleantalk.org/my/support/open
We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
If you have any further questions, you can start a new topic anytime.
Thread Starter
aveal
(@aveal)
If anyone experiences the same issue, I’ve currently ended up with editing hardcoded timeout values in plugin files:
ScannerOpaque.php
set_time_limit(120); => set_time_limit(360);
spbc-scanner-plugin.min.js
12e4 => 36e4
spbc-scanner-plugin.min.js.map
120000 => 360000
