• Resolved carstensahlthorsen

    (@carstensahlthorsen)


    When Jetpack is trying to load the dashboard i get: Jetpack encountered an error and was unable to display the Dashboard. Please try refreshing the page.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi there, @carstensahlthorsen,

    I’m sorry to hear about the trouble, but thanks for reaching out.

    I checked the Jetpack connection and it looks very nice and stable. I suspect this could be caused by a plugin conflict. Can you please temporarily deactivate all your plugins and check if the problem gets fixed that way? If it works, then reactivate each plugin one by one to find out which one is causing problems.

    If you don’t want to do these tests on your live site, many hosts provide a staging service, where you can do testing without affecting the live site. You can ask your host about this. If they don’t give you a staging site, you could try WP Staging or Duplicator:

    https://ww.wp.xz.cn/plugins/wp-staging/
    https://ww.wp.xz.cn/plugins/duplicator/

    If you decide to try this initial troubleshooting, let us know what you find, and we can go from there.

    Thanks!

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hello @carstensahlthorsen,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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