Dashboard & Tools not working

  • Resolved Anonymous User 13308688

    (@anonymized-13308688)


    4 years, 7 months ago

    Now a problem with defender, the dashboard and tools setting not working … critical error by wordpress …

    this is what the error log says:

    [Thu Oct 21 22:41:04.984762 2021] [proxy_fcgi:error] [pid 8160:tid 140190911801088] [client 2003:e9:ef1c:4741:5164:414d:539e:4895:47586] AH01071: Got error ‘PHP message: PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 2097160 bytes) in /var/www/wp-includes/wp-db.php on line 2023’, referer: https://xxx/wp-admin/
    [Thu Oct 21 22:41:11.098143 2021] [proxy_fcgi:error] [pid 6196:tid 140190710474496] [client 2003:e9:ef1c:4741:5164:414d:539e:4895:47626] AH01071: Got error ‘PHP message: PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 16384 bytes) in /var/www/vwp-includes/wp-db.php on line 2022’, referer: https://xxx/wp-admin/`

    any idea?

    • This topic was modified 4 years, 7 months ago by Anonymous User 13308688.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter Anonymous User 13308688

    (@anonymized-13308688)

    4 years, 7 months ago

    I try to deativating all plugins and switching to a standard theme … so just wordpress und defender active. No Luck

    Thread Starter Anonymous User 13308688

    (@anonymized-13308688)

    4 years, 7 months ago

    and this if i try to raise the memory limit from 256 to 512

    Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 163840 bytes) inwp-includes/class-wp-object-cache.php on line 446

    Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    4 years, 7 months ago

    Hi @trooper_d5x,

    I am sorry to know that you are experiencing this issue.

    I see that you have tried deactivating all the other plugins, can you please also try activating a default WordPress theme like Twenty Twenty One and check if the issue still persists?

    Can you please try re-installing the plugin and check if that resolves the issue?

    Please also bring this to the notice of the hosting support and check if they can provide any insights on this issue.

    Please let us know the results so that we can help you further.

    Kind Regards,
    Nebu John

    Thread Starter Anonymous User 13308688

    (@anonymized-13308688)

    4 years, 7 months ago

    Hi there,

    i do this all …

    deativating all plugins and switching to a standard theme
    raise the memory limit from 256 to 512
    delete plugin and all data

    It happens only in plugin-dashboard and tools menu.

    What should i ask my hoster? The error and debug log says what i wrote above.

    Kris – WPMU DEV Support

    (@wpmudevsupport13)

    4 years, 7 months ago

    Hi @trooper_d5x

    I hope you are doing good today.

    Could you follow the below guide so that we could take a closer look at your case?

    Please send an email through our secure contact form here https://wpmudev.com/contact/#i-have-a-different-question and make sure that subject is “I have a different question” and:

    – Mark to my attention: ATTN: Kris

    – Link back to this thread

    Kind Regards,
    Kris

Viewing 5 replies - 1 through 5 (of 5 total)

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