• Resolved homu9

    (@homu9)


    Hi,
    Today I’m checking a website’s dashboard, it’s very slow, takes 20+ seconds to load any page on dashboard.
    After some investigation, I narrowed it down to Element Pack Lite – Addons for Elementor.
    If I disable it, it’s very fast.
    The only element used on the website is ‘Static Carousel’
    PHP 8.3 with Elementor 3.31.2.
    I’m just here to report this situation.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The issue is the Element Pack Pro plugin making an HTTP API request that times out after 30 seconds.
    GET https://store.bdthemes.com/api/notices/api-data-by-product cURL error 28: Operation timed out after 30002 milliseconds with 0 bytes received

    1. ElementPack\Notices->get_api_notices_data()

    Plugin: bdthemes-element-pack3030.0029

    BDThemes need to fix this ‘pronto’ as it is making peoples sites unmanageable through the WordPress admin. I have no idea why it repeatedly does this – or needs to for that matter!

    If you modify the /admin/admin-notice.php file and look for the call to the API and the add a return above this will bypass the check until the API is fixed and your admin will be responsive again!

            /**
    * Fetch and display notices from API
    */
    public function show_api_notices() {

    return; /* Bypass The Function Until The API Is Fixed */

    $notices = $this->get_api_notices_data();
    • This reply was modified 9 months, 3 weeks ago by denspad.
    • This reply was modified 9 months, 3 weeks ago by denspad.
    • This reply was modified 9 months, 3 weeks ago by denspad.
    Thread Starter homu9

    (@homu9)

    @denspad
    Thanks!
    Nice find! Could confirm it’s working now with version 8.1.8.

    Dear @homu9 @denspad ,

    Thanks for sharing the issue with us and thanks for finding and specifying the issue with us. We will fix the API Issue soon.

    We appreciate your support.

    Best Regards,
    Support Team.

    Dear @homu9 @denspad ,

    Thanks for your kind patience. We successfully fixed the API notice issue and released a new version – 8.1.8
    After updating to the latest version, I hope your issue will be solved.

    Thanks.
    Best Regards,
    Hasib Ali

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Dashboard very slow when using Element Pack Elementor’ is closed to new replies.