Data missing from REST API Using Paypal Plugin – Protection Eligibility

  • Resolved Keith

    (@keithrolly)


    9 months, 3 weeks ago

    We are using the woo commerce Paypal plugin and we have done quite a few test payments which is all well and good. However, there appears to be quite a bit of data missing returned by the REST API and I feel this is because the PayPal plugin is not storing the data for some reason? Below is the detail I have access to on the REST response:


    “key”: “_ppcp_paypal_fraud_result”,
    “value”: {
    “avs_code”: “A”,
    “cvv2_code”: “M”,
    “address_match”: “N”,
    “postal_match”: “N”,
    “cvv_match”: “Y”,
    “card_brand”: “VISA”,
    “card_last_digits”: “4668”

    However – I am missing protection eligibility? I am also missing the 3DS Authentication Response? 3DS Enrolment? And Payment status – i.e. completed. Is this data not taken by the plugin? Or does it need to be configured somewhere?

    Any help is appreciated. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Syde Jamie

    (@jamieong)

    9 months, 3 weeks ago

    Hi @keithrolly ,

    Thank you for reaching out to us, we are here to help.

    We would like to request for your latest system status report, as it contains crucial information to understand you current setup. You can do this by navigating to WooCommerce > Status > Get system report > Copy for support. You can provide it via our secure PrivateBin and share the link with us.

    WooCommerce PayPal Payments is optimized for minimal data storage — so it only stores fields required for checkout and refunds.
    Fraud codes (avs_code, cvv2_code, etc.) are stored because they’re small and often used in support cases.
    Everything else is available only at runtime or by manually fetching the PayPal order again with the REST API.

    If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. Here’s how you can do it: Request Support (please add the URL of this thread in the ticket as well).

    We will wait for your system status report before commenting further.

    Best Regards,
    Jamie

    Thread Starter Keith

    (@keithrolly)

    9 months, 2 weeks ago

    I have sent a message to the request support link as noted above. Thank you!

    Plugin Support Syde Jamie

    (@jamieong)

    9 months, 1 week ago

    Hi @keithrolly ,

    We have responded to your directly. Look forward to your response on our recent suggestions.

    Best Regards,
    Jamie

Viewing 3 replies - 1 through 3 (of 3 total)

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