Data not available in GA

  • Resolved vanbclothing

    (@vanbclothing)


    9 years, 3 months ago

    Hi,

    I have recently installed your plugin (3 days ago) and performed the following procedures:
    – Activated E-Commerce on my GA account;
    – Entered two steps (checkout and payment);
    – Added tracking code (including ga(‘require’,’ec’,’ec.js’);) to my header.php;
    – Installed your plugin and selected:
    Add Universal Analytics Tracking Code (Optional)
    Add Enhanced Ecommerce Tracking Code
    Add Code to Track the Login Step of Guest Users (Optional):
    – Checked integration with http://www.gachecker.com (everything is green).

    However, I’m still not seeing any e-commerce data in my GA account.
    Can you help tell me what I’m doing wrong?

    Thank you and best regards,
    Maarten

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Conversios

    (@tatvic)

    9 years, 3 months ago

    Hi Maarten,

    Thank you for contacting us!

    Kindly, share with the following details/access with us:

    • Provide Store URL with the plugin installed.
    • Share view level access of your analytics account at analytics2(at)tatvic(dot)com

    So we can troubleshoot the issue & help you to resolve the same.

    Hope to hear you soon!

    Thanks & Regards!

    Thread Starter vanbclothing

    (@vanbclothing)

    9 years, 3 months ago

    Hi Tatvic,

    Thank you for your prompt reply!

    I have just shared view level access and my store url with you on analytics2(at)tatvic(dot)com.

    Looking forward to your response.

    Best, Maarten

    Thread Starter vanbclothing

    (@vanbclothing)

    9 years, 3 months ago

    Hi Tatvic,

    I don’t want to be impatient, but any news on my issue?
    Today we had sales, but I still don’t see it in my GA account.

    Best,
    Maarten

    Plugin Author Conversios

    (@tatvic)

    9 years, 3 months ago

    Hi Maarten,

    We have already connected you via email & describe the issue in detail over there.

    Kindly verify the same.

    Thanks & Regards!

    Plugin Author Conversios

    (@tatvic)

    9 years, 3 months ago

    Hi Maarten,

    We have already connected you via email & describe the issue in detail over there.

    Kindly verify the same.

    Thanks & Regards!

Viewing 5 replies - 1 through 5 (of 5 total)

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