“database does not support the source site’s character set [utf8]…”

  • Resolved Huan

    (@daodaotw)


    2 years, 7 months ago

    Hi,

    This happened in installer.php while I was migrating to from one Kinsta Site to another Kinsta Site:

    I went ahead and finished installation. Back-and-frontend all seem OK.

    Kinsta support confirmed they support utf8. They investigated the database I just migrated in, and found Duplicator is the only table not in utf8 of any sort:

    “I think that the tables for the actual site were done ‘properly’ maybe the plugin doesn’t recognise that collation?” Kinsta’s support said.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    2 years, 7 months ago

    Hi daodaotw@,

    Thanks for bringing this to our attention, we appreciate that.

    We understand that you’re facing an issue that requires further investigation, and it may involve sharing log files containing sensitive information about your website. Unfortunately, such sharing is not allowed in ww.wp.xz.cn forums for security reasons.

    To ensure your privacy and get the necessary support, kindly contact us through the form on our Contact Us page, and we’ll be more than happy to assist you promptly:

    https://duplicator.com/contact/?form=1

    Looking forward to hearing back from you.

    Thanks!

    Plugin Support mohammedeisa

    (@mohammedeisa)

    2 years, 7 months ago

    Hi @daodaotw,

    I’m closing this support topic for inactivity. Please don’t hesitate to contact us in a Support Topic if you need any help with Duplicator.

    Thanks! 

Viewing 2 replies - 1 through 2 (of 2 total)

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