Database error

  • Resolved luciad

    (@luciad)


    2 years, 1 month ago

    We are having problems with the Contact Form 7 plugin. We have several forms created that redirect to different thank you pages.

    It is causing us errors in wordpress, we are getting database connection error but everything is fine.

    It also gives us error with elementor, it doesn’t load correctly and we can’t edit.

    We have deactivated the plugin and everything works correctly, so it is the plugin itself that conflicts with wordpress and elementor.

    What is happening?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    2 years, 1 month ago

    What database connection error do you get?

    Thread Starter luciad

    (@luciad)

    2 years, 1 month ago

    Here is a screenshot of the error:

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    2 years, 1 month ago

    Where on the site do you find the error?

    Thread Starter luciad

    (@luciad)

    2 years, 1 month ago

    The error comes up a bit randomly as you browse the website and the WordPress admin panel.
    Where we have seen that it always comes up is when editing an elementor loop element.

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    2 years, 1 month ago

    What other plugins and theme do you use on the site?

    Thread Starter luciad

    (@luciad)

    2 years, 1 month ago

    Hi!

    Theme: Hello Elementor

    Plugins:

    • All in one migration Unlimited Extension
    • Child Theme Configurator
    • Custom Post Type UI
    • Elementor Pro
    • FacetWP
    • Popup Trigger URL for Elementor Pro
    • Rank Math SEO
    • Redirección a Contact Form 7
    • WP Fastes Cache
    • WPS Hide Login

    Thank you!

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    2 years, 1 month ago

    Try switching to the default theme, deactivating all plugins excluding Contact Form 7, and clearing all cache data.

    Why you are advised to deactivate plugins and switch to the default theme.

    Thread Starter luciad

    (@luciad)

    2 years, 1 month ago

    We see that the problem is with Elementor, but we already talked to their support because we have the license purchased and they told us that it must be something in the Contact Form 7 plugin that conflicts with elementor itself.

    We change the theme to default and deactivate all plugins. We were activating plugin by plugin and the error pops up only with Contact form 7 and Elementor plugins.

    What can we do about it?

    Thank you!

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    2 years, 1 month ago

    Why don’t you just stop using Elementor then?

Viewing 9 replies - 1 through 9 (of 9 total)

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