[NSFW] Database error occurred. Please try again.

  • Resolved musikus061152

    (@musikus061152)


    6 years ago

    Hello, I know that there was already a topic for this.
    The problem also occurs sporadically on my website (something every 20 – 25 attempts). The employee “kimabaghdasaryan”, who closed the problem at the time, did not understand the problem.
    It is not a question of generally no emails being received. The form works 20 or 25 times correctly – an entry is made in the database and an email is sent. From time to time, however, the user of the Frontent Client receives the message “Database error occured. Please try again”. Only in this case there is no entry in the database and no email is sent.
    However, the user can repeat submitting the form as often as he wants – he keeps getting the error. There is no error code and no further help to analyze the problem.
    The error also occurs with the latest version 1.13.22. Unfortunately, it is not known which browser and which browser version the users use on the frontend client.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    6 years ago

    Hi,

    We apologize for the inconvenience. With a bit detailed information, we can help you resolve this problem. Could I please ask you to activate WordPress debugging and check for PHP errors, notices or warnings related to the product?

    You can activate debugging the following way.

    1. Access your website files using FTP connection and open wp-config.php file.

    2. Look for the following line:
    define( ‘WP_DEBUG’, false );

    3. Change false into true, so the line looks like this:
    define( ‘WP_DEBUG’, true );

    If the line is not present in the file, simply add it to the bottom of wp-config.php and save it.

    Afterwards, please have a look at WordPress administrative dashboard and your website front for PHP errors, warnings, notices, and send them to us. They will help us identify the problem.

    Thank you in advance!

    Have a nice day!

    Thread Starter musikus061152

    (@musikus061152)

    6 years ago

    Hi,
    I have activated the debug mode and one of my customers has reproduced the error.
    However, there is no additional info (like PHP-error etc.) on the frontend.
    Only the text “Database error occurred. Please try again.” :-((
    Is there any file where the Contact Form Maker plugin stores debug information ?
    Kind regards
    Peter

    Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    6 years ago

    Hi,

    Please be informed that there is no other debugging information stored by the plugin. However, there must be an error in php_error log.

    Thank you!

    Have a nice day!

Viewing 3 replies - 1 through 3 (of 3 total)

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