Database errors | ww.wp.xz.cn

Resolved nam1962
(@nam1962)

4 years, 2 months ago
Hi,
having had 504 on my site, I check the error log and see this
```
[26-Mar-2022 17:50:32 UTC] Error in Matomo (tracker): Invalid non-unique idsite/idorder combination (1, 36164), conversion was not inserted.`
```
What should I do ?
Best

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

mattmary
(@mattmary)

4 years, 2 months ago

Hi @nam1962

there is no reason that this error leads to a 504 error. the 504 errors are network errors.

this error can come from a double submission or your order.
Do you have a double tracker in your page?

Kind regards

Mat

mattmary
(@mattmary)

4 years, 2 months ago

Hi @nam1962

Does this error happen on all your orders?

Thread Starter nam1962
(@nam1962)

4 years, 2 months ago

Hi @mattmary , thank you for caring.

It could be coïncidence : visitors told me they had 504 and I saw this at about the same time.
Single occurence.

mattmary
(@mattmary)

4 years, 2 months ago

Hi @nam1962

I invite you to contact your hosting provider for the 504 errors.
For your error in your log, we can set up a log debug if it happens again.
Kind regards

Mat

mattmary
(@mattmary)

4 years, 1 month ago

Hi @nam1962

Did the error happen again?

mattmary
(@mattmary)

4 years ago

Hi @nam1962

without any answer I close this topic.
Feel free to open a new one if you need further assistance.

Kind regards

Mat

mattmary
(@mattmary)

4 years ago

closed

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Database errors’ is closed to new replies.

7 replies
2 participants
Last reply from: mattmary
Last activity: 4 years ago
Status: resolved