Database Updates Just Spinning

  • Resolved vegasdood

    (@vegasdood)


    5 years, 2 months ago

    As I have been following the recent issues with DB migration, I have updated the plugin and for the two websites I updated (these had not been updated before the latest update), the window for database updating just spins. My DB is MariaDB 10.3. Are you still having migration issues?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Rick Alday

    (@mrdaro)

    5 years, 2 months ago

    Hi @vegasdood,

    Happy to help here.

    Here’s what you can do. Backup your site first.

    1) Deactivate all plugins except for GiveWP.
    2) Go to Donations -> Settings -> Advanced, and enable Advanced Database Updates.
    3) Go to Donations -> Tools -> Data, and run the database updates
    4) Go to Donations -> Settings -> Advanced, and disable Advanced Database Updates.

    Also, include your system information found in Donations -> Tools -> System Info.

    This data gives us a general overview of your environment and can help us troubleshoot faster.

    Thanks!

    Thread Starter vegasdood

    (@vegasdood)

    5 years, 2 months ago

    Thanks for your reply. Step 3 nets a message of something like Refresh your screen, not available. I did a screen grab of my system info but would not want to post that image here for security reasons.

    Thread Starter vegasdood

    (@vegasdood)

    5 years, 2 months ago

    Ok, I was successful in doing the following this morning…

      Reverting site to WordPress Theme
      Toggling on Advanced Database Updates
      Viewing System Info (which now shows success)
      Refreshing UPDATE several times until I get a window that says “Restart Migration”.
      Toggle OFF Advanced Database Updates.

Viewing 3 replies - 1 through 3 (of 3 total)

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