• Resolved Mark Howells-Mead

    (@markhowellsmead)


    When clicking through from WordPress Admin to the Reporting section, the date selector isn’t displayed. This happens on several sites and has been a recurring problem for a long time.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support varunmatomo

    (@varunmatomo)

    Hi @markhowellsmead can you please provide us a copy of your System check: How do I find and copy the system report in Matomo for WordPress?

    Thread Starter Mark Howells-Mead

    (@markhowellsmead)

    No problem. How do I send it to you privately?

    Plugin Support varunmatomo

    (@varunmatomo)

    Hi @markhowellsmead it will not contain any sensitive information, so you can share it here. Or send it too our support team directly on [email protected]

    If possible include this forum post link for reference.

    Thread Starter Mark Howells-Mead

    (@markhowellsmead)

    # Matomo
    
    * Matomo Plugin Version: 4.13.0
    * Config exists and is writable.: Yes ("$abs_path/wp-content/uploads/matomo/config/config.ini.php" )
    * JS Tracker exists and is writable.: Yes ("$abs_path/wp-content/uploads/matomo/matomo.js" )
    * Plugin directories: Yes ([{"pluginsPathAbsolute":"$abs_path\/wp-content\/plugins\/matomo\/plugins","webrootDirRelativeToMatomo":"..\/"}])
    * Tmp directory writable: Yes ($abs_path/wp-content/cache/matomo)
    * Matomo Version: 4.13.0
    * Matomo Blog idSite: 2
    * Matomo Install Version: 4.5.0 (Install date: 2021-11-18 11:58:27)
    * Upgrades outstanding: No
    * Upgrade in progress: No
    
    ## Endpoints
    
    * Matomo JavaScript Tracker URL:  ($site_url/wp-content/uploads/matomo/matomo.js)
    * Matomo JavaScript Tracker - WP Rest API:  ($site_url/wp-json/matomo/v1/hit/)
    * Matomo HTTP Tracking API:  ($site_url/wp-content/plugins/matomo/app/matomo.php)
    * Matomo HTTP Tracking API - WP Rest API:  ($site_url/wp-json/matomo/v1/hit/)
    
    ## Crons
    
    * Server time: 2023-01-26 00:27:41
    * Blog time: 2023-01-26 01:27:41 (Below dates are shown in blog timezone)
    * Sync users & sites: Next run: 2023-01-26 23:50:39 (22 hours 22 min) ( Last started: 2023-01-25 23:55:06 (-1 hours 32 min). Last ended: 2023-01-25 23:55:06 (-1 hours 32 min). Interval: daily)
    * Archive: Next run: 2023-01-26 02:02:20 (34 min 39s) ( Last started: 2023-01-26 01:15:03 (-12 min 38s). Last ended: 2023-01-26 01:15:07 (-12 min 34s). Interval: hourly)
    * Update GeoIP DB: Next run: 2023-02-23 23:00:06 (28 days 21 hours) ( Last started: 2023-01-24 23:05:04 (-1 days 2 hours). Last ended: 2023-01-24 23:05:06 (-1 days 2 hours). Interval: matomo_monthly)
    
    ## Mandatory checks
    
    * PHP version >= : ok 
    * PDO extension: ok 
    * PDO\MYSQL extension: ok 
    * MYSQLI extension: ok 
    * Other required extensions: ok 
    * Required functions: ok 
    * Required PHP configuration (php.ini): ok 
    * Directories with write access: ok 
    * Directories with write access for Tag Manager: ok 
    
    ## Optional checks
    
    * 64-bit PHP Binary: ok 
    * Tracker status: ok 
    * Memory limit: ok 
    * Time zone: ok 
    * Open URL: ok 
    * PageSpeed is turned off: ok 
    * GD > 2.x + FreeType (graphics): ok 
    * Other extensions: ok 
    * Other functions: ok 
    * Filesystem: ok 
    * Last Successful Archiving Completion: ok 
    * Database abilities: ok 
    * Max Packet Size: ok 
    * Geolocation: ok 
    * Update over HTTPS: ok 
    * Supports Async Archiving: Yes
    * Location provider ID: geoip2php
    * Location provider available: Yes
    * Location provider working: Yes
    * Had visit in last 5 days: Yes
    * Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app)
    
    ## Matomo Settings
    
    * Track mode: default
    * Track codeposition: footer
    * Track api endpoint: default
    * Track js endpoint: default
    * Version history: 4.13.0, 4.12.0, 4.11.0, 4.10.0, 4.6.0
    * Core version: 4.13.0
    * Last tracking settings update: 1650366305
    * Last settings update: 1650366305
    * Track noscript: Yes
    * Track content: all
    * Track ecommerce: No
    * Track search: Yes
    * Disable cookies: Yes
    * Limit cookies visitor: 172800
    * Track feed: Yes
    * Track jserrors: Yes
    * Delete all data uninstall: No
    
    ## Logs
    
    * update_geoip2: 2023-01-24 01:58:24 (GeoIP2AutoUpdater: failed to download 'https://download.db-ip.com/free/dbip-city-lite-2023-01.mmdb.gz' to '$abs_path/wp-content/cache/matomo/latest/DBIP-City.mmdb.gz.download': Error while fetching data: cURL error 28: Resolving timed out after 10000 milliseconds => GeoIP2AutoUpdater.php:176; GeoIP2AutoUpdater.php:106; ScheduledTasks.php:238; class-wp-hook.php:306; class-wp-hook.php:332; plugin.php:565; wp-cron.php:188;)
    
    # WordPress
    
    * Home URL: $site_url
    * Site URL: $site_url
    * WordPress Version: 6.1.1
    * Number of blogs: 1
    * Multisite Enabled: No
    * Network Enabled: No
    * WP_DEBUG: No
    * WP_DEBUG_DISPLAY: No
    * WP_DEBUG_LOG: No
    * DISABLE_WP_CRON: Yes
    * FORCE_SSL_ADMIN: Yes
    * WP_CACHE: No
    * CONCATENATE_SCRIPTS: -
    * COMPRESS_SCRIPTS: -
    * COMPRESS_CSS: -
    * ENFORCE_GZIP: -
    * WP_LOCAL_DEV: -
    * WP_CONTENT_URL: $site_url/wp-content
    * WP_CONTENT_DIR: $abs_path/wp-content
    * UPLOADS: -
    * BLOGUPLOADDIR: -
    * DIEONDBERROR: -
    * WPLANG: -
    * ALTERNATE_WP_CRON: -
    * WP_CRON_LOCK_TIMEOUT: 60
    * WP_DISABLE_FATAL_ERROR_HANDLER: -
    * MATOMO_SUPPORT_ASYNC_ARCHIVING: -
    * MATOMO_TRIGGER_BROWSER_ARCHIVING: -
    * MATOMO_ENABLE_TAG_MANAGER: -
    * MATOMO_SUPPRESS_DB_ERRORS: -
    * MATOMO_ENABLE_AUTO_UPGRADE: -
    * MATOMO_DEBUG: -
    * MATOMO_SAFE_MODE: -
    * MATOMO_GLOBAL_UPLOAD_DIR: -
    * MATOMO_LOGIN_REDIRECT: -
    * Permalink Structure: /%year%/%monthnum%/%postname%/
    * Possibly uses symlink: No
    * Upload base url: $site_url/wp-content/uploads
    * Upload base dir: $abs_path/wp-content/uploads
    * Upload url: $site_url/wp-content/uploads/2023/01
    * Custom upload_path: wp-content/uploads
    * Custom upload_url_path: 
    * Compatible content directory: Yes
    
    # WordPress Plugins
    
    
    ## MU Plugins
    
    * ManageWP - Worker Loader: 
    
    ## Plugins
    
    * Add GEO data to attachment metadata: 1.0.0
    * Add post thumbnail image to RSS feed: 0.2.1
    * Advanced Custom Fields PRO: 6.0.7
    * Akismet Anti-Spam: 5.0.2
    * APCu Manager: 3.4.0 (Network enabled)
    * Attachments from FTP - import from folder: 0.8.0
    * Attachments from FTP - Publish a post: 0.5.1
    * Better Core Video Embeds: 1.1
    * Cachify: 2.3.2
    * Comment Reply Email Notification: 1.28.0
    * Custom Post Type UI: 1.13.4
    * EditorsKit: 1.34.2
    * Gist GitHub Shortcode: 1.3.0
    * Git Installer: 1.2.0
    * Gutenberg Block: Video Bar: 1.1.0
    * ManageWP - Worker: 4.9.16 (Network enabled)
    * Map from meta: 1.0
    * Map of posts: 1.0.0
    * Matomo Analytics - Ethical Stats. Powerful Insights.: 4.13.0
    * Meow Gallery: 4.3.1
    * My Eyes Are Up Here: 1.1.11
    * Performance Lab: 1.9.0
    * Permanent Tourist - Photos: 1.8.0
    * Permanent Tourist Must Use: 0.12.3
    * Post thumbnail in Post admin list: 1.3.0
    * Redirection: 5.3.8
    * Regenerate Thumbnails: 3.1.5
    * Relevanssi: 4.18.2
    * Rich Text Tags, Categories, and Taxonomies: 1.8
    * Safe SVG: 2.0.3
    * Security Ninja: 5.149
    * SF Taxonomy Thumbnail: 1.3
    * Syndication Links: 4.4.4
    * Track unregistered media: 1.0
    * Update Post with EXIF data: 1.3.1
    * Update Post with EXIF data - Customizer: 1.0
    * Videopack: 4.8.2
    * Viewpoints: 1.0.2
    * WP-Optimize - Clean, Compress, Cache: 3.2.10
    * WP Mail SMTP: 3.7.0
    * WP OPcache: 4.1.4
    * Yoast SEO: 20.0
    * Active Plugins: 36 (worker video-embed-thumbnail-generator advanced-custom-fields-pro akismet apcu-manager better-core-video-embeds block-options cachify comment-reply-email-notification custom-post-type-ui flush-opcache gist-github-shortcode git-installer matomo meow-gallery mhm-list-postthumbnail mhm-viewpoints mhm_ptphoto my-eyes-are-up-here performance-lab permanenttourist-must-use redirection regenerate-thumbnails relevanssi rich-text-tags safe-svg security-ninja sf-taxonomy-thumbnail shb-video-bar shp-rssimage update-post-with-exif-data-customizer update-post-with-exif-data wordpress-seo wordpress.plugin.mhm-attachment-geodata wp-mail-smtp wp-optimize)
    * Theme: latrigg (latrigg)
    
    # Server
    
    * Server Info: LiteSpeed
    * PHP OS: Linux
    * PHP Version: 8.1.13
    * PHP SAPI: litespeed
    * PHP Binary Name: lsphp
    * PHP Maxmind DB extension: Not loaded
    * PHP Error Reporting: 4437 After bootstrap: 4437
    * PHP Found Binary: php -q
    * Timezone: UTC
    * WP timezone: Europe/Zurich
    * Locale: en_GB
    * User Locale: en_GB
    * Memory Limit: 512M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
    * WP Memory Limit: 256M
    * WP Max Memory Limit: 512M
    * Timezone version: 2022.6
    * Time: 1674692862
    * Max Execution Time: 120
    * Max Post Size: 200M
    * Max Upload Size: 209715200
    * Max Input Vars: 1000
    * Disabled PHP functions: Yes (system, dl, passthru)
    * zlib.output_compression is off: Yes
    * Curl Version: 7.71.0, OpenSSL/1.1.1p
    * Suhosin installed: No
    
    # PHP cli
    
    * PHP cli Version: 7.4.33
    * MySQLi support: ok
    
    # Database
    
    * MySQL Version: 5.7.37
    * Mysqli Connect: Yes
    * Force MySQL over Mysqli: No
    * DB Prefix: wp_
    * DB CHARSET: utf8
    * DB COLLATE: 
    * SHOW ERRORS: No
    * SUPPRESS ERRORS: No
    * Uses Socket: No
    * Uses IPv6: No
    * Matomo tables found: 141
    * DB tables exist: Yes
    * Matomo users found: 1
    * Matomo sites found: 2
    * Required permissions: OK
    
    # Browser
    
    * Browser:  (Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.0.0 Safari/537.36)
    * Language: en-gb,en
    Plugin Support varunmatomo

    (@varunmatomo)

    it’d be great if you could create a bug report on our issue tracker here:
    https://github.com/matomo-org/matomo/issues

    This is so we have it noted down as something to investigate in the next releases. 

    Thread Starter Mark Howells-Mead

    (@markhowellsmead)

    This appears to have been resolved (at least on one specific site) via https://github.com/matomo-org/matomo-for-wordpress/issues/733.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Date selector not being shown’ is closed to new replies.