Date selector not being shown
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When clicking through from WordPress Admin to the Reporting section, the date selector isn’t displayed. This happens on several sites and has been a recurring problem for a long time.
The page I need help with: [log in to see the link]
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Hi @markhowellsmead can you please provide us a copy of your System check: How do I find and copy the system report in Matomo for WordPress?
No problem. How do I send it to you privately?
Hi @markhowellsmead it will not contain any sensitive information, so you can share it here. Or send it too our support team directly on [email protected]
If possible include this forum post link for reference.# Matomo * Matomo Plugin Version: 4.13.0 * Config exists and is writable.: Yes ("$abs_path/wp-content/uploads/matomo/config/config.ini.php" ) * JS Tracker exists and is writable.: Yes ("$abs_path/wp-content/uploads/matomo/matomo.js" ) * Plugin directories: Yes ([{"pluginsPathAbsolute":"$abs_path\/wp-content\/plugins\/matomo\/plugins","webrootDirRelativeToMatomo":"..\/"}]) * Tmp directory writable: Yes ($abs_path/wp-content/cache/matomo) * Matomo Version: 4.13.0 * Matomo Blog idSite: 2 * Matomo Install Version: 4.5.0 (Install date: 2021-11-18 11:58:27) * Upgrades outstanding: No * Upgrade in progress: No ## Endpoints * Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js) * Matomo JavaScript Tracker - WP Rest API: ($site_url/wp-json/matomo/v1/hit/) * Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php) * Matomo HTTP Tracking API - WP Rest API: ($site_url/wp-json/matomo/v1/hit/) ## Crons * Server time: 2023-01-26 00:27:41 * Blog time: 2023-01-26 01:27:41 (Below dates are shown in blog timezone) * Sync users & sites: Next run: 2023-01-26 23:50:39 (22 hours 22 min) ( Last started: 2023-01-25 23:55:06 (-1 hours 32 min). Last ended: 2023-01-25 23:55:06 (-1 hours 32 min). Interval: daily) * Archive: Next run: 2023-01-26 02:02:20 (34 min 39s) ( Last started: 2023-01-26 01:15:03 (-12 min 38s). Last ended: 2023-01-26 01:15:07 (-12 min 34s). Interval: hourly) * Update GeoIP DB: Next run: 2023-02-23 23:00:06 (28 days 21 hours) ( Last started: 2023-01-24 23:05:04 (-1 days 2 hours). Last ended: 2023-01-24 23:05:06 (-1 days 2 hours). Interval: matomo_monthly) ## Mandatory checks * PHP version >= : ok * PDO extension: ok * PDO\MYSQL extension: ok * MYSQLI extension: ok * Other required extensions: ok * Required functions: ok * Required PHP configuration (php.ini): ok * Directories with write access: ok * Directories with write access for Tag Manager: ok ## Optional checks * 64-bit PHP Binary: ok * Tracker status: ok * Memory limit: ok * Time zone: ok * Open URL: ok * PageSpeed is turned off: ok * GD > 2.x + FreeType (graphics): ok * Other extensions: ok * Other functions: ok * Filesystem: ok * Last Successful Archiving Completion: ok * Database abilities: ok * Max Packet Size: ok * Geolocation: ok * Update over HTTPS: ok * Supports Async Archiving: Yes * Location provider ID: geoip2php * Location provider available: Yes * Location provider working: Yes * Had visit in last 5 days: Yes * Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app) ## Matomo Settings * Track mode: default * Track codeposition: footer * Track api endpoint: default * Track js endpoint: default * Version history: 4.13.0, 4.12.0, 4.11.0, 4.10.0, 4.6.0 * Core version: 4.13.0 * Last tracking settings update: 1650366305 * Last settings update: 1650366305 * Track noscript: Yes * Track content: all * Track ecommerce: No * Track search: Yes * Disable cookies: Yes * Limit cookies visitor: 172800 * Track feed: Yes * Track jserrors: Yes * Delete all data uninstall: No ## Logs * update_geoip2: 2023-01-24 01:58:24 (GeoIP2AutoUpdater: failed to download 'https://download.db-ip.com/free/dbip-city-lite-2023-01.mmdb.gz' to '$abs_path/wp-content/cache/matomo/latest/DBIP-City.mmdb.gz.download': Error while fetching data: cURL error 28: Resolving timed out after 10000 milliseconds => GeoIP2AutoUpdater.php:176; GeoIP2AutoUpdater.php:106; ScheduledTasks.php:238; class-wp-hook.php:306; class-wp-hook.php:332; plugin.php:565; wp-cron.php:188;) # WordPress * Home URL: $site_url * Site URL: $site_url * WordPress Version: 6.1.1 * Number of blogs: 1 * Multisite Enabled: No * Network Enabled: No * WP_DEBUG: No * WP_DEBUG_DISPLAY: No * WP_DEBUG_LOG: No * DISABLE_WP_CRON: Yes * FORCE_SSL_ADMIN: Yes * WP_CACHE: No * CONCATENATE_SCRIPTS: - * COMPRESS_SCRIPTS: - * COMPRESS_CSS: - * ENFORCE_GZIP: - * WP_LOCAL_DEV: - * WP_CONTENT_URL: $site_url/wp-content * WP_CONTENT_DIR: $abs_path/wp-content * UPLOADS: - * BLOGUPLOADDIR: - * DIEONDBERROR: - * WPLANG: - * ALTERNATE_WP_CRON: - * WP_CRON_LOCK_TIMEOUT: 60 * WP_DISABLE_FATAL_ERROR_HANDLER: - * MATOMO_SUPPORT_ASYNC_ARCHIVING: - * MATOMO_TRIGGER_BROWSER_ARCHIVING: - * MATOMO_ENABLE_TAG_MANAGER: - * MATOMO_SUPPRESS_DB_ERRORS: - * MATOMO_ENABLE_AUTO_UPGRADE: - * MATOMO_DEBUG: - * MATOMO_SAFE_MODE: - * MATOMO_GLOBAL_UPLOAD_DIR: - * MATOMO_LOGIN_REDIRECT: - * Permalink Structure: /%year%/%monthnum%/%postname%/ * Possibly uses symlink: No * Upload base url: $site_url/wp-content/uploads * Upload base dir: $abs_path/wp-content/uploads * Upload url: $site_url/wp-content/uploads/2023/01 * Custom upload_path: wp-content/uploads * Custom upload_url_path: * Compatible content directory: Yes # WordPress Plugins ## MU Plugins * ManageWP - Worker Loader: ## Plugins * Add GEO data to attachment metadata: 1.0.0 * Add post thumbnail image to RSS feed: 0.2.1 * Advanced Custom Fields PRO: 6.0.7 * Akismet Anti-Spam: 5.0.2 * APCu Manager: 3.4.0 (Network enabled) * Attachments from FTP - import from folder: 0.8.0 * Attachments from FTP - Publish a post: 0.5.1 * Better Core Video Embeds: 1.1 * Cachify: 2.3.2 * Comment Reply Email Notification: 1.28.0 * Custom Post Type UI: 1.13.4 * EditorsKit: 1.34.2 * Gist GitHub Shortcode: 1.3.0 * Git Installer: 1.2.0 * Gutenberg Block: Video Bar: 1.1.0 * ManageWP - Worker: 4.9.16 (Network enabled) * Map from meta: 1.0 * Map of posts: 1.0.0 * Matomo Analytics - Ethical Stats. Powerful Insights.: 4.13.0 * Meow Gallery: 4.3.1 * My Eyes Are Up Here: 1.1.11 * Performance Lab: 1.9.0 * Permanent Tourist - Photos: 1.8.0 * Permanent Tourist Must Use: 0.12.3 * Post thumbnail in Post admin list: 1.3.0 * Redirection: 5.3.8 * Regenerate Thumbnails: 3.1.5 * Relevanssi: 4.18.2 * Rich Text Tags, Categories, and Taxonomies: 1.8 * Safe SVG: 2.0.3 * Security Ninja: 5.149 * SF Taxonomy Thumbnail: 1.3 * Syndication Links: 4.4.4 * Track unregistered media: 1.0 * Update Post with EXIF data: 1.3.1 * Update Post with EXIF data - Customizer: 1.0 * Videopack: 4.8.2 * Viewpoints: 1.0.2 * WP-Optimize - Clean, Compress, Cache: 3.2.10 * WP Mail SMTP: 3.7.0 * WP OPcache: 4.1.4 * Yoast SEO: 20.0 * Active Plugins: 36 (worker video-embed-thumbnail-generator advanced-custom-fields-pro akismet apcu-manager better-core-video-embeds block-options cachify comment-reply-email-notification custom-post-type-ui flush-opcache gist-github-shortcode git-installer matomo meow-gallery mhm-list-postthumbnail mhm-viewpoints mhm_ptphoto my-eyes-are-up-here performance-lab permanenttourist-must-use redirection regenerate-thumbnails relevanssi rich-text-tags safe-svg security-ninja sf-taxonomy-thumbnail shb-video-bar shp-rssimage update-post-with-exif-data-customizer update-post-with-exif-data wordpress-seo wordpress.plugin.mhm-attachment-geodata wp-mail-smtp wp-optimize) * Theme: latrigg (latrigg) # Server * Server Info: LiteSpeed * PHP OS: Linux * PHP Version: 8.1.13 * PHP SAPI: litespeed * PHP Binary Name: lsphp * PHP Maxmind DB extension: Not loaded * PHP Error Reporting: 4437 After bootstrap: 4437 * PHP Found Binary: php -q * Timezone: UTC * WP timezone: Europe/Zurich * Locale: en_GB * User Locale: en_GB * Memory Limit: 512M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.) * WP Memory Limit: 256M * WP Max Memory Limit: 512M * Timezone version: 2022.6 * Time: 1674692862 * Max Execution Time: 120 * Max Post Size: 200M * Max Upload Size: 209715200 * Max Input Vars: 1000 * Disabled PHP functions: Yes (system, dl, passthru) * zlib.output_compression is off: Yes * Curl Version: 7.71.0, OpenSSL/1.1.1p * Suhosin installed: No # PHP cli * PHP cli Version: 7.4.33 * MySQLi support: ok # Database * MySQL Version: 5.7.37 * Mysqli Connect: Yes * Force MySQL over Mysqli: No * DB Prefix: wp_ * DB CHARSET: utf8 * DB COLLATE: * SHOW ERRORS: No * SUPPRESS ERRORS: No * Uses Socket: No * Uses IPv6: No * Matomo tables found: 141 * DB tables exist: Yes * Matomo users found: 1 * Matomo sites found: 2 * Required permissions: OK # Browser * Browser: (Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.0.0 Safari/537.36) * Language: en-gb,enit’d be great if you could create a bug report on our issue tracker here:
https://github.com/matomo-org/matomo/issuesThis is so we have it noted down as something to investigate in the next releases.
This appears to have been resolved (at least on one specific site) via https://github.com/matomo-org/matomo-for-wordpress/issues/733.
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