Hi @gomiat,
Unfortunately I don’t speak German and Google Translate did not a very good job 🙁 Would it be possible for you to let us know what was the issue in English?
I understand you had some questions not answered. We’d be more than glad to clarify anything you feel was not answered.
You can send us an email here if you wish 🙂
Have a good day,
i wrote two mails @ [email protected] (21.12.2019, 14.01.2020).
No reaction….
I found this dpa…
https://shortpixel.com/downloads/gdpr/DataProcessingAgreementShortPixel-english.pdf which is wrong.
OK anew search today – i found a new dpa. Funny….
https://app.pandadoc.com/templates/NTE2MTc0NDc2MTgzOTYyNzE1NjgwNzUzMTI2ODQ3NjMzNDUyODE1NjM2MjY4NDExODMwNzMyOTc1NzA5Mzg2MjEzNTU4OTA1MDgwOTYyOTQ1ODE3MTk1NDg5NTIxMjAy/embed
So it’s ok – It is settled. But it is very cheeky if you are already listed as responsible for data protection and you do not answer.
This is simply unprofessional and allows conclusions to be drawn about the product.
Hi @gomiat,
Our public email address and also support address is [email protected], that’s why you got no answer. In any case, I will appreciate if you could edit your message and remove that email address, as it is personal information that is not meant to be public.
Regarding your original issue, please email as at [email protected] or use this contact form, and we will be more than happy to assist you 🙂
Best,
Very strange.
What do you think where I got the email address from?
On this page you can find email addresses:
https://shortpixel.com/contact
But you don’t answer. How pointless is that???????’
Good morning @gomiat,
You are actually right, my apologies.
We are all human and we all skip emails by mistake, but in any case I will ping my colleague.
In the future, feel free to contact us also at [email protected] or using the big contact form on the right side of that page 🙂
Best,
