Date&Time missing in Admin notification and New Request Emails

Hi chiaramdesign,

In the past, when problems like this have surfaced, it’s been due to another plugin or theme which is tampering with your date settings. The best way to diagnose the source of the problem is to switch to a default theme and deactivate all other plugins. Then you can test and start reactivating them one-by-one until you find the source of the problem.

Hi Nate

We installed your plugin, it is great but has some issues like it is not showing the correct date and time and the name and tel # etc were missing in the email notifications. But when we installed it in a new additional admin for the same website, it showed all the fields including date and time correctly. So my developer feels that if we uninstall and re-instal the plugin it would probably work well. But he is not able to uninstall it completely from the server. Can you please let me know how he can uninstall the restaurant reservation plugin completely from the system?

I would really appreciate your help

thanks

Fouzia

Hi Fouzia,

I don’t believe deleting the plugin settings from the database will fix the problem you’re experiencing.

When the incorrect date or time is showing, the most common issue is another plugin or theme breaking the date/time functions in WordPress. You can test this by deactivating all other plugins and switching to a default theme, like twentysixteen.

If the telephone number is missing in email notifications, I’d recommend double-checking that you’ve got the notification template tag, {phone}, correct under Bookings > Settings > Notifications.

The settings do not influence either of these things. But if you want to remove them from the database, they are all stored in a single row of your wp_options table. You can remove them with the following line of code:

delete_option('rtb-settings');