• Resolved bvm223

    (@bvm223)


    Hi,
    I am using NextGen Gallery on multisite platform and I have encountered two error messages as follows:
    1.Deadlock found when trying to get lock; try restarting transaction
    2.Duplicate column name ‘updated_at’

    Alongwith these plugins there are many different plugins but NextGen is the only Image Gallery plugin or media plugin being used.

    Can anyone elaborate the error or if someone knows a resolution can anyone help with these issues.

    https://ww.wp.xz.cn/plugins/nextgen-gallery/

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  • Plugin Contributor photocrati

    (@photocrati)

    @bvm223 – Those error messages are not ones that I have seen before. Have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin?

    If this fixes the problem then it was likely one of the deactivated plugins that was causing an issue. Now, retrace your steps activating each plugin and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating and in most cases it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

    Also to note, in rare cases it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the default WordPress Twenty series themes and see if this corrects the issue as well.

    If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

    Thanks!

    – Cais.

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