Deals not syncing

  • Resolved krowchukmedia

    (@krowchukmedia)


    5 years, 6 months ago

    Hi,

    I tested this extension on my woo commerce site while it was under development, and used a test hubspot account. It was syncing perfectly at that time, everything seemed to work as planned. We then decided to take the woo commerce site live, and so I disable and disconnected the HubSpot test account, and created the new one branded for our company, and then activated your extension and went though the setup process like the first time. Since then, woo does not sync with hubspot. Any ideas on how I might resolve this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author MakeWebBetter

    (@makewebbetter)

    5 years, 6 months ago

    Hello @krowchukmedia ,

    Thank you for using our HubSpot for WooCommerce Integration.

    Please once check in the error log our plugin. If there is “checkout form” error then please navigate to your HubSpot and delete the “checkout form” from there.
    URL: / forms / v2 / forms
    Response: {"status_code": 409, "response": "Conflict", "body": "{\" status \ ": \" error \ ", \" message \ ": \" Form already exists with name 'Checkout Form '\ ", \" correlationId \ ": \" 661b9069-ce02-4cc1-ac31-623925b61616 \ ", \" type \ ": \" DUPLICATE_NAME \ "}"}

    If still you face any issues, please let us know.

    Thanks

    • This reply was modified 5 years, 6 months ago by MakeWebBetter.
    Thread Starter krowchukmedia

    (@krowchukmedia)

    5 years, 6 months ago

    Hello @makewebbetter – I don’t see any option to check an error log. I have looked in all the menus of your plugin in my WordPress admin. Perhaps I am looking in the wrong place?

    Also, when I say doesn’t sync with WordPress, I should be more clear. The deals are not showing up in HubSpot. They are not syncing. And then when we move them from pending to completed from inside WordPress admin for example, they change in WordPress but not on deals page in HubSpot… and vice versa.

    Plugin Author MakeWebBetter

    (@makewebbetter)

    5 years, 6 months ago

    Hey,

    Please install the updated version of our plugin which is 1.0.4 and if you are already running this version at your site, then please navigate to the “Support” tab of our plugin. You will see the sixth option to download the log file of our plugin.

    Also, your deals will only start syncing once all your products are synced over Hubspot. If you face any further issues, I request you to connect with us over the support at [email protected]

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

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