Debug: HTTP and HTTPS checks pass but not SELF
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I’m having trouble getting a connection to work between jetpack and my website. I’ve gone through all the support articles on Jetpack and have been googling the problem for 3 days straight trying to solve the issue. Running the debug tool from within my wordpress admin gives the output below. The HTTP and HTTPS tests pass but the final test fails and I’m not sure why. Please advise.
Debug Info jQuery version: 1.12.4 CLIENT_ID: 157570598 MASTER_USER: 1 CERT: 0 TIME_DIFF: 0 VERSION: 6.9:1548685380 OLD_VERSION: 6.9:1548685380 PUBLIC: 1 USER_ID: 1 PHP_VERSION: 5.6.40 WORDPRESS_VERSION: 5.0.3 JETPACK__VERSION: 6.9 JETPACK__PLUGIN_DIR: /*******/public_html/wp-content/plugins/jetpack/ SITE_URL: https://insurancenow.co.za HOME_URL: https://insurancenow.co.za PLAN: JetpackPlanfree -- SYNC Status -- Jetpack Sync Full Status: Array ( [started] => Wed, 30 Jan 2019 09:18:33 +0000 [queue_finished] => Wed, 30 Jan 2019 09:18:33 +0000 [send_started] => Wed, 30 Jan 2019 09:18:56 +0000 [finished] => Wed, 30 Jan 2019 09:18:56 +0000 [sent] => Array ( [constants] => 1 [functions] => 1 [options] => 1 [users] => 1 ) [queue] => Array ( [constants] => 1 [functions] => 1 [options] => 1 [users] => 1 ) [config] => Array ( [options] => 1 [functions] => 1 [constants] => 1 [users] => Array ( [0] => 1 ) ) [total] => Array ( [constants] => 1 [functions] => 1 [options] => 1 [users] => 1 ) ) Sync Queue size: 0 Sync Queue lag: 0 seconds Full Sync Queue size: 0 Full Sync Queue lag: 0 seconds Sync IDC URLs: {"home":"https:\/\/insurancenow.co.za","siteurl":"https:\/\/insurancenow.co.za","WP_HOME":"","WP_SITEURL":""} Sync error IDC option: false Sync IDC Optin: 1 HTTP_HOST: insurancenow.co.za SERVER_PORT: 443 HTTPS: on REMOTE_ADDR: 169.0.76.175 PROTECT_TRUSTED_HEADER: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false} TEST RESULTS: XML: PASS HTTP: PASS HTTPS: PASS IDENTITY_CRISIS: PASS SELF: FAIL RAW TEST RESULTS: XML PASS HTTP Array ( [headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [server] => nginx [date] => Wed, 30 Jan 2019 09:30:23 GMT [content-type] => text/plain;charset=utf-8 [vary] => Array ( [0] => Accept-Encoding [1] => Cookie ) [expires] => Wed, 11 Jan 1984 05:00:00 GMT [cache-control] => no-cache, must-revalidate, max-age=60 [x-hacker] => Jetpack Test [content-encoding] => gzip [x-ac] => 2.jnb _dca ) ) [body] => OK [response] => Array ( [code] => 200 [message] => OK ) [cookies] => Array ( ) [filename] => [http_response] => WP_HTTP_Requests_Response Object ( [response:protected] => Requests_Response Object ( [body] => OK [raw] => HTTP/1.1 200 OK Server: nginx Date: Wed, 30 Jan 2019 09:30:23 GMT Content-Type: text/plain;charset=utf-8 Transfer-Encoding: chunked Connection: close Vary: Accept-Encoding Vary: Cookie Expires: Wed, 11 Jan 1984 05:00:00 GMT Cache-Control: no-cache, must-revalidate, max-age=60 X-hacker: Jetpack Test Content-Encoding: gzip X-ac: 2.jnb _dca OK [headers] => Requests_Response_Headers Object ( [data:protected] => Array ( [server] => Array ( [0] => nginx ) [date] => Array ( [0] => Wed, 30 Jan 2019 09:30:23 GMT ) [content-type] => Array ( [0] => text/plain;charset=utf-8 ) [vary] => Array ( [0] => Accept-Encoding [1] => Cookie ) [expires] => Array ( [0] => Wed, 11 Jan 1984 05:00:00 GMT ) [cache-control] => Array ( [0] => no-cache, must-revalidate, max-age=60 ) [x-hacker] => Array ( [0] => Jetpack Test ) [content-encoding] => Array ( [0] => gzip ) [x-ac] => Array ( [0] => 2.jnb _dca ) ) ) [status_code] => 200 [protocol_version] => 1.1 [success] => 1 [redirects] => 0 [url] => http://jetpack.wordpress.com/jetpack.test/1/ [history] => Array ( ) [cookies] => Requests_Cookie_Jar Object ( [cookies:protected] => Array ( ) ) ) [filename:protected] => [data] => [headers] => [status] => ) ) HTTPS Array ( [headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [server] => nginx [date] => Wed, 30 Jan 2019 09:30:23 GMT [content-type] => text/plain;charset=utf-8 [vary] => Array ( [0] => Accept-Encoding [1] => Cookie ) [expires] => Wed, 11 Jan 1984 05:00:00 GMT [cache-control] => no-cache, must-revalidate, max-age=60 [x-hacker] => Jetpack Test [content-encoding] => gzip [x-ac] => 1.jnb _dca [strict-transport-security] => max-age=15552000 ) ) [body] => OK [response] => Array ( [code] => 200 [message] => OK ) [cookies] => Array ( ) [filename] => [http_response] => WP_HTTP_Requests_Response Object ( [response:protected] => Requests_Response Object ( [body] => OK [raw] => HTTP/1.1 200 OK Server: nginx Date: Wed, 30 Jan 2019 09:30:23 GMT Content-Type: text/plain;charset=utf-8 Transfer-Encoding: chunked Connection: close Vary: Accept-Encoding Vary: Cookie Expires: Wed, 11 Jan 1984 05:00:00 GMT Cache-Control: no-cache, must-revalidate, max-age=60 X-hacker: Jetpack Test Content-Encoding: gzip X-ac: 1.jnb _dca Strict-Transport-Security: max-age=15552000 OK [headers] => Requests_Response_Headers Object ( [data:protected] => Array ( [server] => Array ( [0] => nginx ) [date] => Array ( [0] => Wed, 30 Jan 2019 09:30:23 GMT ) [content-type] => Array ( [0] => text/plain;charset=utf-8 ) [vary] => Array ( [0] => Accept-Encoding [1] => Cookie ) [expires] => Array ( [0] => Wed, 11 Jan 1984 05:00:00 GMT ) [cache-control] => Array ( [0] => no-cache, must-revalidate, max-age=60 ) [x-hacker] => Array ( [0] => Jetpack Test ) [content-encoding] => Array ( [0] => gzip ) [x-ac] => Array ( [0] => 1.jnb _dca ) [strict-transport-security] => Array ( [0] => max-age=15552000 ) ) ) [status_code] => 200 [protocol_version] => 1.1 [success] => 1 [redirects] => 0 [url] => https://jetpack.wordpress.com/jetpack.test/1/ [history] => Array ( ) [cookies] => Requests_Cookie_Jar Object ( [cookies:protected] => Array ( ) ) ) [filename:protected] => [data] => [headers] => [status] => ) ) IDENTITY_CRISIS PASS SELF Array ( [headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [server] => nginx [date] => Wed, 30 Jan 2019 09:30:40 GMT [content-type] => text/plain;charset=utf-8 [expires] => Wed, 11 Jan 1984 05:00:00 GMT [cache-control] => no-cache, must-revalidate, max-age=60 [x-hacker] => Jetpack Test [x-ac] => 2.jnb _dca [strict-transport-security] => max-age=15552000 ) ) [body] => {"error":"Could not fetch your site data","error_description":"We were unable to fetch the data from your Jetpack-powered site, the communication channel seems to be broken."} [response] => Array ( [code] => 400 [message] => Bad Request ) [cookies] => Array ( ) [filename] => [http_response] => WP_HTTP_Requests_Response Object ( [response:protected] => Requests_Response Object ( [body] => {"error":"Could not fetch your site data","error_description":"We were unable to fetch the data from your Jetpack-powered site, the communication channel seems to be broken."} [raw] => HTTP/1.1 400 Bad Request Server: nginx Date: Wed, 30 Jan 2019 09:30:40 GMT Content-Type: text/plain;charset=utf-8 Transfer-Encoding: chunked Connection: close Expires: Wed, 11 Jan 1984 05:00:00 GMT Cache-Control: no-cache, must-revalidate, max-age=60 X-hacker: Jetpack Test X-ac: 2.jnb _dca Strict-Transport-Security: max-age=15552000 {"error":"Could not fetch your site data","error_description":"We were unable to fetch the data from your Jetpack-powered site, the communication channel seems to be broken."} [headers] => Requests_Response_Headers Object ( [data:protected] => Array ( [server] => Array ( [0] => nginx ) [date] => Array ( [0] => Wed, 30 Jan 2019 09:30:40 GMT ) [content-type] => Array ( [0] => text/plain;charset=utf-8 ) [expires] => Array ( [0] => Wed, 11 Jan 1984 05:00:00 GMT ) [cache-control] => Array ( [0] => no-cache, must-revalidate, max-age=60 ) [x-hacker] => Array ( [0] => Jetpack Test ) [x-ac] => Array ( [0] => 2.jnb _dca ) [strict-transport-security] => Array ( [0] => max-age=15552000 ) ) ) [status_code] => 400 [protocol_version] => 1.1 [success] => [redirects] => 0 [url] => https://jetpack.wordpress.com/jetpack.testsite/1/?url=https://insurancenow.co.za/xmlrpc.php [history] => Array ( ) [cookies] => Requests_Cookie_Jar Object ( [cookies:protected] => Array ( ) ) ) [filename:protected] => [data] => [headers] => [status] => ) )
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Hey there,
I ran debug on your site from our end and everything tested out fine (results here).
Are you still currently having issues with Jetpack?
Have you attempted to deactivate and delete the plugin? If not, please deactivate, delete, and re-install the Jetpack plugin. Then, try reconnecting it to your WordPress.com account to see if that helps any.
Viewing 1 replies (of 1 total)
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