• Resolved mdcollett

    (@mdcollett)


    [2023-08-03 12:04:15] API.INFO: ConstantContact_API::get_lists:303 server_error: [] []

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    Hi @mdcollett

    This looks like a momentary issue when we were having some brief downtime on our end with the API, and it was a request only to check on any updated lists to import. So nothing to worry about at this time.

    That said, thank you for checking in with it, just in case.

    Thread Starter mdcollett

    (@mdcollett)

    [2023-08-03 12:04:15] API.INFO: ConstantContact_API::get_lists:303 server_error: [] []
    [2023-09-13 09:51:49] Refresh Token:.INFO: Refresh token triggered [] []
    [2023-09-13 09:51:50] Refresh Token:.INFO: Old Refresh Token: VRYdoRL4* [] [] [2023-09-13 09:51:50] Access Token:.INFO: Old Access Token: eyJraWQi* [] []
    [2023-09-13 09:51:50] Refresh Token:.INFO: Refresh token successfully received [] []
    [2023-09-13 09:51:50] Refresh Token:.INFO: New Refresh Token: DuEfB3Ww* [] [] [2023-09-13 09:51:50] Access Token:.INFO: New Access Token: eyJraWQi* [] []
    [2023-09-13 09:51:50] Expires in:.INFO: Expiry: 86400 [] []

    I’ve also noticed that the drag a constant constant element into elementor is missing and it’s removed the one I had.

    Plugin Author Constant Contact

    (@constantcontact)

    Nothing new in the log that we need to worry about from what I can see, but we will need to check on the Elementor part.

    You’re saying you can’t drag a widget instance into place, and you’re losing the previous one that was in place ?

    Thread Starter mdcollett

    (@mdcollett)

    Correct there is no widget to drag in and customize now. In the footer there was a spot to put your email address from one of our Constant Contact forms.

    Plugin Author Constant Contact

    (@constantcontact)

    Is there any chance you could do a quick video of this? We weren’t able to recreate the issue. We were able to pull a “Constant Contact Forms” Elementor widget onto a page and have it render out, without issue.

    Thread Starter mdcollett

    (@mdcollett)

    the constant contact forms widget isn’t showing for me to even drag it in

    Plugin Author Constant Contact

    (@constantcontact)

    What version of Elementor are you using, and are you potentially also using Elementor Pro? We are seeing things show up with version 3.16.2 of their free plugin.

    Screen Shot

    Also just in case it somehow got deactivated, can you confirm that Constant Contact Forms is still active? I know we also had an update to the plugin released today, so we’re using 2.3.0 of our plugin as well with this confirmation.

    Thread Starter mdcollett

    (@mdcollett)

    Looks like some updates came through and I’m able to find the constant contact form again. Thank you.

    Plugin Author Constant Contact

    (@constantcontact)

    Awesome to hear, let us know if you need anything else.

Viewing 9 replies - 1 through 9 (of 9 total)

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