Debug problem while trying to restore my website

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support MixHa

    (@mixha)

    2 years, 6 months ago

    Hello @bynoufashion ,

    Please upload the backup file manually to the destination site, and then run Restore. You can manage all of this from the plugin section “Manage & Restore Backups”.

    Kind regards

    Thread Starter bynoufashion

    (@bynoufashion)

    2 years, 6 months ago

    Hey there,

    I did tried estoring my website with the Backup Migration site I had, but I couldn’t.

    Below, You can see the page that pops up whenever I process to restore my site.

    I will also attach the information and logs needed for you guys to fix this problem.

    Thank you for your service,

    Ahmed.

    file:///C:/Users/lbena/Downloads/restore_logs.txt

    additional verification if the restore logs page didn’t opend:

    [STEP] [2023-11-29 22:16:15] Initializing restore process [STEP] [2023-11-29 22:16:17] Looking for PHP CLI executable file. [INFO] [2023-11-29 22:16:17] PHP CLI Filename: php [INFO] [2023-11-29 22:16:17] PHP CLI Version: 7.4.33 (cli) [INFO] [2023-11-29 22:16:17] PHP CLI Memory limit: 512M/512M [INFO] [2023-11-29 22:16:17] PHP CLI Execution limit: 0/0 [SUCCESS] [2023-11-29 22:16:17] We properly detected PHP CLI executable file. [INFO] [2023-11-29 22:16:17] [CLI] Downloading via PHP CLI [INFO] [2023-11-29 22:16:17] [CLI] Backup & Migration version: 1.3.6 [INFO] [2023-11-29 22:16:17] [CLI] Creating lock file [STEP] [2023-11-29 22:16:17] [CLI] Initializing download process [SUCCESS] [2023-11-29 22:16:17] [CLI] Downloading initialized [STEP] [2023-11-29 22:16:17] [CLI] Downloading remote file… [INFO] [2023-11-29 22:16:17] [CLI] Used URL: ***site_url*** [INFO] [2023-11-29 22:16:17] [CLI] Download progress: 0/0 MB (100%) [INFO] [2023-11-29 22:16:21] [CLI] Unlocking migration [SUCCESS] [2023-11-29 22:16:21] [CLI] Download completed (took: 4.1023931503296s) [STEP] [2023-11-29 22:16:21] [CLI] Looking for backup manifest [ERROR] [2023-11-29 22:16:21] [CLI] Backup does not exist under provided URL. [ERROR] [2023-11-29 22:16:21] [CLI] Please confirm that you can download the backup file via provided URL. [ERROR] [2023-11-29 22:16:21] [CLI] …or the manifest file does not exist in the backup. [ERROR] [2023-11-29 22:16:21] [CLI] Missing manifest means that the backup is probably invalid. [END-CODE] [2023-11-29 22:16:21] [CLI] #002 [DOWNLOAD GENERATED] File downloaded on (server time): 2023-11-29 22:16:28 [DOWNLOAD GENERATED] Last update (seconds): 11 seconds ago [DOWNLOAD GENERATED] Last update (date): 2023-11-29 22:16:17

    Plugin Author iClyde

    (@iclyde)

    2 years, 6 months ago

    Hi @bynoufashion

    Make sure our plugin is enabled on both websites at the same time.

    Message you received in logs may appear when:
    a) Your backup is broken or incomplete
    b) URL your provided in Super-Quick Migration does not point to backup file
    c) Backup URL is protected by your hosting or some security plugin

    Secondly, check if backup you’ve created is visible in our plugin settings – backup(s) list.
    That list can display only valid backups and if it’s not there it may mean it’s not restorable.
    It can be caused by damaged files included in the backup, commonly from other backup plugins.

    In any case, make new backup with these settings applied:
    Open first section of the plugin named: “What will be backed up?”
    Find subsection named: “Exclude by folder / file name (case-sensitive)”
    Here add these three rules, like on image: https://prnt.sc/9oftADPd_Z7e
    – Save first section once you do that

    Then follow these steps on the website where you created your backup:

    1. Go to “Other options” section
    2. Change backup method: https://prnt.sc/1s1ofpa
    3. Disable PHP CLI checking: https://prnt.sc/1sljr31
    4. Enable alternate download method: https://prnt.sc/1slr41w
    5. Save “Other options” section
    6. Force stop both processes: https://prnt.sc/1trv1tm

    Once backup finish, check if it’s visible on backup(s) list and copy backup URL from here.

    Go to the website where you want to restore that backup:

    1. Go to “Other options” section
    2. Disable PHP CLI checking: https://prnt.sc/1sljr31
    3. Save “Other options” section
    4. Force stop both processes: https://prnt.sc/1trv1tm

    Now you can start restoration with Super-Quick Migration module once again.

    If that won’t work, please repeat the “force both processes to stop” step.
    Once you do that, download your backup and try to upload it manually.

    You can upload your backup via FTP, cPanel or our Upload Area.

    Let me know if that resolves your issue 🙂
    Thank you!

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